[Resolved]  Oriental Insurance Company — Negligence of Oriental Insurance Company

Address:

Indore, Madhya Pradesh

Our policy No : 151100/48/2011/6874
Claim No : 151100/48/2011/000214

Dear Honorable members, I would like to be guided by you, Because from last 1 Year I have been undergoing Mental Torture due to Negligence of Oriental Insurance Company's Employees, and due to which, claim of Burglary at our company's warehouse is kept pending since April 2011 by Oriental Insurance Company.

There had been a burglary of computers & peripherals at our warehouse on[protected]. The entry was forceful, the Burglar cut the shutter and Stole various computer goods worth Rs. 15.5 Lacs. As soon as we came to know the same, we immediately informed police & Oriental Insurance Company, our insurer. Both agencies came and started their investigation. We also informed the entire IT Channel of Madhya Pradesh and requested IT Magazines of Madhya Pradesh to publish news about this burglary along with the serial numbers of stolen goods. We also requested the respective manufacturer of stolen goods to keep their warranty on hold and to tag them “Stolen” so that if anybody would claim their services under warranty period, we would come to know about them and will reach up to them. Finally after rigorous investigation for 4 Months, Police closed down the case because they could not uncover the theft and issued a “Khatma Report” on 30 March 2011. We submitted “Khamta Report” to Insurance Company and the surveyor started preparing the survey report for the theft of 15.5 Lacs.

Interestingly, the theft was later on uncovered in the Month of April 2011, and very huge amount of computer goods were recovered and ceased by Indore Police from the burglar. We immediately informed Oriental Insurance company. During the police enquiry, the burglar admitted that he has not only committed theft at our warehouse but at another shop at Indore also and some amount of recovered material belonged to that another shop also. We got the ceased material back which belonged to us through District Court and Finally, the surveyor of Oriental Insurance company prepared another survey report and this time the balance loss of goods which was re-valued by surveyor was 6.98 Lacs. We again applied for claim of the newly set amount and submitted all the required document along with the copy of challan submitted by police and certified by the court in which the case is going on. But from then, we have been meeting and writing letters to the Divisional Manager of Oriental Insurance Company but not received single reply in written so far. However, we are getting very funny answers verbally from them that the they still have some doubt about the theft. We requested them to give us this query in writing, but they did not give us in writing. Also, We reminded them so many times that the theft has been uncovered and the case against the burglar is going on in the District Court of law under section 380 / 457.

Despite of all this, the Insurance company is neither answering us about the status of claim nor they are settling our claim. In this regard, we contacted the Chief Regional Manager so many times also but did not get any satisfactory answer.

I request honorable members to please suggest me how should I proceed further.