[Resolved]  Oriental Insurance Pvt Ltd — IDV value of vehicle is incorrect

Address:

South Delhi, Delhi

I have taken a insurance from Oriental Insurance company at the time of collecting the premium amount & while doing survey of my bike the agent committed me that you will get an IDV of Rs. 49600/- and the premium will be Rs. 1170/- with tax.

I agreed to pay that amount and paid total of Rs. 1270/- as premium which includes Rs. 1170/- premium amount and Rs. 100/- inspection charge. I made the payment in cash and I do have an receipt for the same.

Now when I received the insurance papers in my mail it shows that IDV value if Rs. 38000/- and premium paid Rs. 1170/- . I spoke to the branch because Oriental customer care is disconnecting the call again and again.

The branch officer told me that sir this is the correct IDV for my bike and there is no changes can be made, If you want to return the policy there will be a deduction of Rs. 400/-.

I checked on the website of Oriental Insurance over there also my bike IDV is showing minimum Rs. 44000/- with premium of Rs. 1150/-.

When I told this things to those people they told me this is not our issue do whatever you want we cannot do anything and then disconnected the call.

Please help me.