Dear Sir
We are living in a building in Riyadh KSA composed of 4 stories and 15 appartments.
Since 3 monthes we are suffering from the maintenance of otis in Riyadh.The elevtor stopped working 3 monthes ago and our building office complained to otis office who sent a team . The team decided that the engine needs repair. after about ten days they fixed the engine and the elevator worked for about 3 days then stopped again. The team came again and decided the need of some spare parts . The money for that spare part has been paid but up till the moment the elevator did not work. Daily we are complaining but no one listen to us.We are really suffering . My son is handicaped ( CEREBRAL PALSY ) 16 years old I have to carry him three stories down and up again for treatment also his oxygen cylinder and requirements. Some os the residents are senile and sick and without elevator thier sickness and suffering increases.
Sir, please do all your best to help us solving this problem as Riyadh office are not responding to our compliants, Also please choose staff who can save tne name of Otis elevator not destroy it.
The photo attached is the elevator plate of otis which carries number 115.to contact you so please take the required action.
Sir our last hope is
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