Oxigen Services India Complaints & Reviews

Respected Sir/Madam,

I, Deepak, have found the need to submit a consumer complaint against the online 'e-wallet' service of Oxicash. I tried to use their online service of recharging my RuneScape account for membership (online MMORPG game, www.runescape.com) but it doesn't work. The website of Oxicash states that the website was updated and could affect some transactions. When I contacted the service center, I was told that it would be fixed by the Wednesday of the week but still it hasn't been fixed.
This problem has been noted since 25 Dec, 2010 till now.

Please look into the matter as soon as possible.

Respected Sir/Madam,

I, Deepak, have found the need to submit a consumer complaint against the online 'e-wallet' service of Oxicash. Recently I bought 3 of RS 100 vouchers of oxicash to top up my account on their website, but even after entering the voucher pin, my account was not topped up. When I tried again, it said the vouchers were used already.
This problem has been observed since 25th December till now.

My complaint is that my account was not topped up even after using the voucher pins worth Rs 300.

Please look into the matter as soon as possible.

i have rechaged my mob by Rs 121/- . But i didnt get it and my account has been debited..

My Mobile no, is [protected]. and my Oxi tranction id is[protected]. so plz check once

and send my recharge.when i will get my recharge after that i have to recharge my account by Rs 222/-.

thanks n regards

Karnika kumar ([protected])

want ur support. this is urgent

Respected sir , one of the Employee .that ;s person name is -.he is posted in Gorakhpur Zone U.P .
Whenever I want to contact any problem he is not take interest in my problem which are related to your company . he don't want to take any type of interest . . . respected sir Please take action . for this person . he is not able to do job in your Company.his Mobile no - [protected].

Respected sir my oxygen railway certificate and E-Token is not Working.. my G-mail id is[protected] [protected]@gmail.com[protected] Please give me response .

Dear sir,
I am a oxigen retailer. my merchant ID is 13012745.I was working from October month 2010. but there problem come at few days because company's distributor did not rechaged my account at the time so i could not perfofm my job of recharge well. So you are requested to tell me the better option by which I should deposIt my money from their I can recharged my account as soon as possible.

On 11-12-10 a mobile top up of Rs. 55 was done through SBI mobile banking service vide their Tid No.[protected] for BSNL mobile No. [protected] but no talk time added in my mobile account. I was contacted to SBI customer care and it is known that it the servide provider who has not given the talk time It is therefore requested that either the BSNL or "OXIGEN" may be approaced to give the top up or amount may be reversed soon. Further no responses are being received from BSNL as well as Oxigen. Please matter may be looked into and an immediate action may be taken.

dear sir,
i am a oxigen retailer. my merchant id is 15020777. i was good working till november month 2010. but there problem come at few days because company make a new distributor. he do not work good. he did not rechazed my account at the time so i could not book railway ticket & mobile recharze. coustmer are saying me that i am not working their work at the time. i complain to mr. Ritesh (A.M. of company) but he avoid me.i give to advance mony to distributor, but he did not recharzed my account at the time.

so i kindlly request you to solved my problem immediatelly that i booked ticket & recharze very well.

thanking you
Vinay khanna
merchant id 15020777

Dear sir,

My name is Prasanth kumar.recently i have done an e-recharge worth RS.210 through OXICASH e-wallet id in three consecutive recharges...the transactions are not successful and balance is not credited to the respected mobile numbers, but money is deducted from my e-wallet..I waited for about a week for the refund..But till now it has not taken place..so please do the necessary action as soon as possible

Details:
S.PRASANTH KUMAR

MOBILE NUMBER : +91 [protected]

MY OXICASH E-WALLET ID N0 :[protected]

I recharge my mobile[protected] with Rs. 274 via oxicash e-topup, the below is copy of online receipt i get but the amount not recharged on the respective mobile number[protected].

ETOPUP Receipt

OxiCash Wallet ID : 9190310xxxxx
Transaction ID : OxiET-2326630
Transaction Date :[protected]:14:51
Package : BSNL
Service No:[protected]
Amount : 274.00
Pin Detail :

Amout debited from my oxicash account but the recharge not done.
Please do the needful to make the recharge or provide me my oxicash balance back.

Amit Dutta
alternate e mail- [protected]@rediffmail.com

Dear sir/Madam,
Kindly pay attention my complaint, my complain is That I have send a request (through sms vending Reg.Mobile NO. [protected], is a Reliance GSM UPeast)of Rs. 50 for Reliance CDMA mobile No. [protected] in the date of 4th Oct, 2010 at about 7:05 PM., this recharge has been done and I received confirmation message of successful, my balance was deducted from A/C Balance.
Next we remind you same transaction was made by you and received two confirmation message of transaction of Rs. 50 for Reliance Mobile No.[protected] in the date of 6th Oct,2010 at 8:46 AM concequently . The balane is deducted also this time again.
In above mentioned statements we want to say that In the date of 6th Oct,2010 before 9:00 AM, I have no sent any request of recharge then how is it possible ? In this reference when I contact your customer care they have not believe in me and said, that I (Narendra Singh) am telling a lie, the call was disconnected by your cust.Care.
At the same day then I have contact the customer care of Reliance, due to server buzy we could not take detail of sms. Late night again when I contact the Reliance customer care, He realize that you have no sent any message before 9:00 AM in the date of 6th Oct, 2010.
My question are :
1. How is it possible ?
2. Who is responsible for this loss ? whether I am saying that I have no send any message Before 9:00 AM in the date of 6th Oct,2010 and Reliace customer care also support me on this issue.
In the reference of above complaint we advise you Please contact customer care of Reliance and justify my complain.
Thanking You !

From,
Narendra Singh (Oxigen retailer)
MID[protected]
Mobile No. +91 [protected], [protected]

[protected] reg my no

pin block 46012732

Oxicash is an E valet service offered by OXIGEN SERVICES (INDIA) PRIVATE LIMITED, Gurgaon.

On 27th July I transferred by Electronic transfer a sum of Rs.5000 to my E valet account from my Citibank account to their State Bank of India A/c.Citi bank's statement reflects that it has been transferred on 28th July 2010.

I have not received credit for that (Top up) in my E valet even after 8 days. I lodged a complaint thro' their website (Feedback Ref id 28692) on the third day. Lodged an SMS complaint also on the 6th day. What concerns me is that their Customer care phones are always on 'Answering machine' mode and repeated attempts (more than 10 times) at different times of the day to contact them have failed.
At last thro' an overseas relative I called and they picked up the call on 4th August2010. Customer care person Ms.Sonya maintained that this was a NEW complaint and gave a new complaint Reference Number[protected].
Some control systems are either weak or non-existent; their Web Application to Accounting system interface has some lapses too. the online Funds transfer is triggered through their website after logging thro my E valet id/Mobile phone.
Where did the money go? I had to do some important Railway reservations. Now I may have to pay Tatkal ticket prices or travel by Air. Who will pay for the excess fares?

Pl arrange for tracing the funds which will be lying in their float funds(Suspense) account and arrange for the 'Top up' of my e valet.

Thanks&regards

Ramanujam
sundar.[protected]@gmail.com

I AM RECHARGE MY OXICASH WALLAT ID BY RS 12000. MY SBBJ BANKING but TRA JECATION FALED & PAYMENT SEND OXICASH A/C & NOT REFUND i AM REQUST Request id[protected]

I am using oximall to online recharge dish of customers but fake deduction are taking
place from my account. I want to contact customer care sites are paid and I am not getting response from same. Please help.

Contact +91 [protected]

im a web vender future enterprises id 2272284
Very poor service from Oxigen which is given below:
1)Complain to Area Manager, but problem not solved.
2)Complain to H.O., same thing.
3)Complain to manywhere & manytime regarding about the problem,
nothing happened.
4) how we do buss account balance money in my account of oximall
2 to 3 days we not geting money to account,
5) i cannot doing booking rail ticket because your service is like dead cow
now i want to book ticket today your detail are doing conform tomorrow,
6) custmer daily are fighting with us for mobail recharge they are not getting money

pls do solve problem as soon as

I was trying to purchase a BSNL topup voucher worth Rs. 220/- on oxicash.in on my wallet id: 98462XXXXX.

At the last step of the transaction I received a message that the voucher is out of stock, but surprisingly the amount was debited from my oxicash account. I waited for 2 days to see whether the amount would be automatically refunded back.

Since this did not happen, I raised a complaint with the customer care, they said that the amount would be refunded within 24 hrs. This too did not happen. I called them to get the status of my complaint but they were not able give me the status and told me that they would give a call back. Its been more than a week and I have not yet received call from them.

I send them several emails to get the status of my complaint but no response.

They are trying to cheat people, by not offering customer service.

Please let me know hoe I could take up this issue seriously.

I had booked a ticket to travel from yesvatpur (Bangalore) to hubli the journy was scheduled on[protected]
for some reasons i had to cancel my ticket
when i log in to oxirail and select cancel ticket option it asks us to provide some oxirail ref. no which i was not able to find it anywhere on ticket. i tried to contact there cus. care no(Karnataka) it says the no is not valid.
I dont know how to cancel this ticket.

Dear Sir,

I have taken one Punjab Airtel cupon through Oximall. The Transaction Number is[protected] Please refund this amount to my accunt 86367048.

Thanking you

Yours Sincerely

K.A.Rajeev

My user code is 48701702 My web vending code is inactive