Pantaloons Fashion & Retail Complaints & Reviews

The worst kind of service i have recieved is from pantaloons kolkata. Normally, i would not take out time to write a complaint in an online forum but i had to get it known to people who are minting money thru these malls by providing such servcie. The elevators not working for almost a month. If someone like my mother cannot ride an escalator, there is no other mode that you can take. You have to finish your shopping in he ground floor itself or go elsewhere. This is the attitude that they show. The biling computer always is down and the employees have no answer excpet that we cannot do anything. Their is no urge seen to help the customer. The attitude again portrays that either you wait or go take a walk, we get a lot of customers in a day.

Dear store managers, trainers and the owner mr. Biyani - please know for a fact that it is because of customers like us that you are getting money in your accounts. If you do not give us good service, there is no dearth of malls and we can go anywhere to buy the same brands. But your overall reputation will be tarnished forever and you would lose how many customers, you may not even know. So, in your sincere welfare, look minutely into training your staff and not only line staff but also your managers. I might be one customer but i have family and friends who i will never allow to shop from your mall.

I had shopped at pantaloon outlet at saket mall on 26th Oct with my family and purchased items worth around 30K. the first the agent at billling desk told, the green card we have is not at all valid you make another card, which is not the right way, if the card is expired or cancelled, it should be intimated and advise what is the status the points in it. we are a regular shopper at their outlet. Next once all billing completed, they directed to another desk stating you are going to get 1000 gift voucher for every purchase of 5000 and the same voucher can be redeemed same time it self if you shop another 15 thousand. but the agent at bill desk never told that you are going to get the voucher and the same can be redeemed today and we would have shopped accordingly. This way they are cheating customer from what they publised and actually doing is not the same, when we brought this matter with their floor manager, he not at all realising the mistake of their agents and sorry what it caused to the customers. by seeing the cold behaviour and unfriendly of their staff and manager, we have given the entire 5000 GV to their manager back and left the outlet. by this way we feel cheated and decided never ever visit their outlet and pass this message to my friends and relatives, since I am being in the service/airline industry from 20 years and a regular shopper at panthaloons/shoppers shot, Life style.

Dear Sir/ Madam I purchased a bare denim jeans for Rs. 1399.00 on 6.10.2013 from kolkata south city pantaloons and it was totally torn/ripped from backside.I just wore it for one day.The quality of the garment was not so good. I am looking forward to your reply within the next seven to ten days explaining what you intend to do about my problem. Regards, Suvabrata Chatterjee

Pantaloons always has a way to cheat us. They display 20% discount but on the bill give only 10 or none. On asking for a refund they simply give a credit note and tell u to use it within 30 days. There was an offer saying that Shop for Rs 3000 and get a Rs 500 voucher. but after shopping, they didn’t give the voucher because of their stupid credit note, saying net bill is less than 3000 and that credit note cannot be used for any offer. The staff is also very rude and inconsiderate. Pantaloons is total disappointment. Never go there.

To whomsoever it may concern, I have purchased some items from pantaloons in Nagpur and I have asked for my payment through Canara Bank ATM card.He has credited amount from my card without asking for a pin number.My problem is if I misplace my ATM and someone got it he can do anything with that card. Of course I need to admit that showroom person has taken my signature on the slip,but now a days forgery is common as signature will be behind the card.Please look into the matter and if I am wrong please let me know for the same. Thanks and Regards, Venkatesh.

Dear concern

Being a regular customer of Pantaloons, request you to solve my problem regarding fake services pantaloon is providing these days or since how long i dont know ....it is just because i started noticing and i realised that m being 5 star member , when ever i shop every bill has a bottom line suggesting
i[censored] shop for this much " specific amount u ll become a 7 star member " some time it says i[censored] shop for 2391 rs more u ll become a 7 star member or and immidieatly next time the same amount becomes the 5000 or 6000 or may be more .........i as well have the soft copies of the bills as well attached and marked a mail to shweta.[protected]@pantaloon.com....store manager nagpur she keep explaing thing on phone but never provided me with the solution.

so i kindly request you to either provide me with the solution or should i take a legal advice for such fraud services as i ve all the bills with me.

Hi,

This is Priti Goswami and i worked with Pantaloons Store at City Centre 2 Kolkata as a Customer Service Representative from Aug 2009 to March 2012.

I applied for my PF on 1st february 2013 to Mr. Arunabha HR CC2. My PF No. is MH/38491/62250. After a month when i called up the Hr and asked about the documents he said that my documents is correct and he has forwarded it to the Mumbai Future Group Office and that my PF will be cleared in 3 months from the date of submission. After 3 months when i called him for the status he said that from his end he has done the work and now the PF documents is with the PF consultant. When i asked him for the No. of the PF office he denied and asked me to wait. Now its going to 5 months and I am still waiting for my PF.

Please look into the matter and help me in getting my Pf.

Thanks & Regards
Priti Goswami
[protected]

Kankurgachi Pantaloons, Kolkata, served us today "Stale Mutton Biryani". That's why I've written a Complaint & taken a Received copy from them. So I wanted to inform you because it could be disastrous for public health.
Kindly look after the matter, i'll be very much grateful to you.


Thanking you

Chaitali Sinha

[protected];

[protected]

Dear Sir/Madam,


I worked for Pantaloon Retail India Limited from July, 2010 to December, 2011 as a Management Trainee in B'lore and later as store HR at Visakhapatnam Central. I have been trying to withdraw my PF amount for long now. Despite several calls and mails, there is no much cooperation from PRIL. I couriered all the necessary documents to the HR (Bangalore) in December, 2012. I followed it up with several calls and mails, but nothing happened. Then they replied me saying my application was forwarded to the consultants. And in March They sent my application back saying that there is a mismatch of name in my PF account and my bank account. So I sent them the duly filled forms again, with another bank account ensuring there is no mismatch. Again, I followed up the courier with several mails and calls, but in vain. After several mails, I got a reply a week ago, saying that 'because I mentioned 'Marriage' as the reason for leaving the job, I had to provide them my Marriage Certificate'. This was not true, as I didn't mention 'marriage' as the reason. However, as we haven't got our marriage registered yet, I sent them a fresh set of forms, mentioning 'personal reasons' as the reason for my leaving the job. As usual, I followed it up again with mails. Today I was informed that I have to submit a copy of my bank passbook and a statement of my account for the last six months. We all know that salary accounts don't have passbooks. Being in HR myself, I know what are the required documents for withdrawal of PF. I really don't understand why such a big organization like Future Group is so non-cooperative to it's ex-employees. I have seen organizations completing the PF withdrawal formalities in days. I am really fed up with the ridiculous answers they are giving. Nobody in PRIL HR Dept seems to know, who is coordinating with the PF consultants and the candidates. I would like your suggestions and support here, as I am no more willing to put up with the non-competent HR system of PRIL.

Please help me to withdraw my PF amount and take some action against such organizations!

Regards,

Lavanya Priyadarshini Bantu

Last april 2012 we gone for a puchase in Pataloons in Chandra Metro Mall and we bought around 5000rs(apporox). At that time they gave a memebership card called Green card. At the time of issuing the card they said it accumulate the amount of purchase and if the value >8000 we will be eligible for 3% discount.
We purchase around 4500rs(approx) on Nov 2012. At that time they issue a new card saying that the old green card is not valid you can update to PAYBACK card with the same points and amount. I trust them and buy the new card. At that time the value of points and amount is crossed Rs.8000/- and we are eligible for 3% discount on all days.

Yesterday 27.4.2013. we purchase for Rs 4727/- as per the membership card we ask the discount. But they didn't give the same. They said that your card only have the value of 4500 it is not crossed 8000 so you are not able for the discount.

We request the Customer desk manager for the same. But they also simply saying the same.

For my understanding, it is a totally catch add for attracting the customers to their shop.
My advice is not to get any cash back card.

Thanks.

Hi ,
This Is kavita Singh ex employee of future group-Pantaloon Retail India Limited. I left pantaloon in may 2011 & submitted pf withdraw form to my company HR Miss Kavita Pradhan in july 2011 for my further study. i did not get any response till next 6 month . after follow up i was asked again to send it because they lost it . i send it again n took confirmation on mail from Hr. when i started follow up for withdraw amount again i was asked to send some stamp paper with all my personal detail . i send it & took confirmation from hr that she sent all my documents in PF office. there was confirmation given by Mr. Shanidas from pf office also.Now almost a year was completed in follow up . i started doing follow up with pf office member & Company Hr both since then i m just doing follow up for my Pf amount which is not Received yet because of no seriousness taken by Pf Office Member.

Please take Some action against this .
& help me to provide my pf amount .
NAME -KAVITA SINGH
Employee code-22439
my PF Account No. is MH/KAND/38491/23457
Contact No.[protected]

shirts purchased from central. oberoi mall, mumbai
complait id [protected]@madura.adityabirla.com


bill no 0000977
cashier name anant gurav
date 27/01/2013
bill amount 5043.15
louis phillip shirts off one shirt free on purchase of two shirts.

i purchase two shirts for 2599 and the offer was that third shirt is free. However erroneously the free shirt consisered in the bill is for rs. 1999/-

Why did the concerned sales person did not inform me to select the shirt of Rs. 2599 instead of Rs. 1999/- and neigher the cashier bothered to do so.

Please refund me the excess amount charged and paid by me or i take up the matter wiht consumer forumn

i have already lodged a conplaint through panthaloon website


thanks,

Respected Sir / Madam,

I was working with Pantaloon Retail India Ltd and at the time of contract end with company due to Staff merging with Wipro Infotech, I have resigned from Pantaloon retail India Ltd. At the same time I have applied for my PF withdrawal since last 4 years. My PF No:MH[protected].

I am still waiting for my PF amount.

Please help.

I bought a flap pocket jacket worth Rs. 2999/- yesterday from Pantaloons, Avani Riverside Mall, Howrah.
The cashier did not provide me the 'T24 recharge amount' section of the bill. At that time I did not notice this but observed after returning back to home.

Store Address - Avani Riverside Mall. Jagat Banerjee Ghat Road, Howrah - 711102.
Details of the bill -
Date :[protected], Time : 20:46:15, TID : 40915116, Batch Num : 000276, Inv. Num : 000718, Bill Num : 43709
Cashier Name : Avishek Hazra
Till No. 1, Receipt No. 0010632, St. 1171, Ch. 44191, Tr. 43709

Probably they have torn apart the portion of the bill and provided me the other part of that. Please look into the issue and please send the recharge amount to my T24 number.

Hi I lost my pantaloon baggage in Santro while travelling from ghatkopar to bandra on 8 Dec, 12..if you get any information of the same..please contact :

Vipra saraswat
[protected]

I have done some purchase from MAX Store from Clothing from Pantaloon.
Got one Voucher no. [protected]. There were 3 option to register that voucher and redeem it.
1. Phone - No body pics up
2. Register through website : it says wrong voucher no
3. SMS - No body replies or No action

This is pathetic and just an additional harassment to the customer. The voucher is expiring tomorrow. I must have tried to redeem it 100 times. more that the voucher, time and harassment is not expected from the brands like Pantaloon.

On 07/10/2012 I happen to buy a pack of 5Kg Atta or Goden Harvest brand from Home Town, Rajarhaat, Kolkata. The pack contained Atta with pests! The matter reported to Stores's Manager , Mr Gupta; who promised to replace it. But he never did it yet.

Their license to sell food products should be impunded. But in Indian , there is no such law and it any; that can be bypassed.

Arabinda Bhattacharjee
25/2/1, Bindha Basini Tala Road
Kolkata - 700057
[protected]
(M) [protected]

Dear Team,

This is one of the disappointing and unbelievable experience i had with one of the Pantaloon Store......

This is in reference with the purchased made by me on 30-Jul-2012 at one of the Pantaloon Stores located in Select City Walk Mall, Plot No.A-3, Ground Floor, Saket,New Delhi-17.

On that day, along with 1 Urbana Trousers, i even purchased 1 Calvin Klein Underwear amounting to Rs 499.(Bill No[protected]

Now while looking out for the same i somehow came across with one of the Sales Representatives over there in Undergarments section. While i already knew that i am going to opt for CK (Black) underwear, before i could have picked up the piece, that Sales Rep. distracted me and simply asked ....Sir what is your Waist Size.??.. So i replied him with...36...So, he simply picked up a Calvin Klein underwear with waist size 36 which falls under the category of Large (L) and handedover to me.

On this i simply took out the piece and had a look at it.....that point in time i had a doubt in my mind that whether it would be good in fittings or not because earlier also i had already purchased 3 pieces of the same Brand but that piece seems to be a large one.

Now as i was having a look at it i did asked him that i think it is large for me.....on which he confidently replied ...Sir as per your waist size.... Large size would be best recommended to you. You must take it without thinking too much.

Based on this , i somehow purchased it and went back. Now as i travel a lot due to my official reasons, i was not able to use this particular piece for next 7 weeks and now when i came back Delhi and checked this piece lying in my Wardrobe , i could even had a look at the previous one's i had purchased.

So i doubted and eventually i came to know that previously with the same Waist size i was using Medium(M) size underwear of CK however this time i was carrying a piece with Large size.

So, without any hint of doubt today i.e 23-Sep-12 , i walked up to that store and informed the CUSTOMER SERVICE DESK as well. The manager/ concerned person over there simply called up the Sales Representative of that Undergarments channel and started asking him about the same. Even when the Sales Rep. was standing there next to me...he once again asked me the very same question....that sir what is your Waist size...?

The manager over there suggested me that there is a simple method for checking this....whatever a Customer's Waist size is he must always opt for 2 inches less than that....So on this i asked him..if i told that Sales Rep. 36...why did he gave me Large size....???????..and he even said that as it been already 2 months back you made a purchase...we cannot help you.

On this i simply want to question the management ...Do the customers expect the Sales Representatives to be trained and well informed about the product they are selling or the Customer.....and if the answer is Customer...then why the Hell the Sales Rep. came in between and distracted me with his illogical and baseless advise. On what senseless grounds did he showed his advisory........?

Now my appeal to the management is to simply take this matter into Serious Consideartion and to allow me for a exchange for the same within 7 business days, failing to do so, I will simply highlight this experience/ matter to the higher management and concerned authorities without any hint of dout and even inform all my known one's like Relatives, friends, and everyone in my circle with my complete and sincere efforts so as to stop experiencing these kind of stores.

At last i still have some hope that management will understand my concern and will resolve this as per my satisfaction. Look forward to quick and satisfying resolution.....

With Regards
Nitin Ambardar
+[protected]

Dear Sir,

This is jitendra kumar tiwari had worked with pantaloon retail india ltd ( Indore Central) at 170 RNT Marg near ravindra natya grah indore MP
also had left my job on 30th of june 2011 and summited my provident fund withdrowel form at 25 of oct 2011 but still my pf is unsettled also i had visited at our work place and contacted from concern person (HR) mail id Hr.[protected]@futuregroup.in please support for this settlement as soon as possible .


Thanks& Regards
Jitendra Kumar Tiwari
(EC 160128)
[protected]
[protected]

dear sir,


date 05/07/12 i had bought product from pentaloons indore but it was dubble sweeped from edc machine with amount of rs.1180 from my sbi seving A/C no. is[protected]lease do the needful.

thanks and regards,
deepak golaniya