Pepperfry.com — Fraud/cheating and harassment along with unsatisfactory business from pepperfry.com, order no :[protected]

Dear,

Team Pepperfry..

This is regarding my order no :[protected]

I had ordered for Anna Andre Paris Floralina EdT + Deo Gift Set from your site on 23/8/2012 of 760/- , which was delivered to me with some other wrong product of 164/- value on 25/08/2012.when i contacted your customer care with request for refund of my money to my S/B A/C but they denied for the same and told me it is now not possible as per their terms and conditions & i was advised to return the product and for that i was promised with refund in form of peperpoints i.e 760 + 500 (as Compensation )= 1260 PP + courier expenses (Rs.50/-) then i agreed to same but dishearteningly.
I followed the procedures as advised and returned it thru Blazeflash couriers limited, AWB no:[protected].

In return I was credited with only 760 PP on 5th sept, i was surprised and i called CC 10-15 times(6 days) regarding additional 500 points as promised but every time they refused for the same and denied for any such kind of promises done.but floor In charge Nancy agreed and committed the mistake done by Pepperfry and agreed to give that 500 PP(within 48 hours Max.) which was initiated on 11/09/2012.

But that 500 PP was never credited to my a/c for which i called to your CC abt 15-20 times(5-6 days), and every time every CCE assured me that it will take some more hours and one of them advised me to talk to Mr.Vikram.. so i talked to Mr. Vikram ( team manager ) and surprisingly , he was not at all helpful to me but was rude and in denial mode for everything and in place of giving additional points,rudely told me for refund of Rs 460/- to my bank account( if done so, i want my money a/w appropriate interests) ,but i was again very disheartened.

Now,today , what i can see as your customer that my Rs 760/- (A/w 300PP) is stuck in your banks for about last 1 month and i was unnecessary harassed with wrong product sent to me by your end and i took all the pain to pack it and sent i back and then falling into vicious cycle of calling your customer care ( I have all call recordings saved in my handset since beginning ) , and at last i am very disheartened after shopping from your site for which i got a lot of mental trauma and unnecessary tension to my and Dr.Vivek's (since beginning he is attending all issues/calls regarding mine order from his number [protected]) life, for which now i am planning to raise this issue in consumer court/ forums.



( Dr Shruti Singh )
phone no : +91- [protected]
[protected]@gmail.com