Pepperfry.com — Pathetic Service & Indefinite Delay in Delivery

Address: Karnataka

My order number is[protected].
It was to be delivered within 7 days, but I get an email & sms that its delayed - and will informed about further status 3 days later, that is no guarantee if it will be dispatched at all!! this is informed to me on the 9th day!!! What were they doing all this while??? Didnt they know it would get delayed?? They would have - but they didnt bother to inform me - the customer! When contacted the customer support has the same lame things to say - its a weekend, it may be dispatched, but not updated due to the weekend!! Didnt they know a weekend is coming?? They should have informed me much earlier that there may be delays due the weekend. This is no way to handle customers, they are not proactive, they are very lame and there is definitely no intent shown to adhere to the promise made or even rectify it.
Pathetic Service - Shame, I would definitely not recommend it to anybody, in fact will tell everyone I know - not to use it.