Pepperfry.com — Pathetic Service & Indefinite Delay in Delivery

Subash Bidare

from Bengaluru, Karnataka

Address:

Karnataka

My order number is[protected].
It was to be delivered within 7 days, but I get an email & sms that its delayed - and will informed about further status 3 days later, that is no guarantee if it will be dispatched at all!! this is informed to me on the 9th day!!! What were they doing all this while??? Didnt they know it would get delayed?? They would have - but they didnt bother to inform me - the customer! When contacted the customer support has the same lame things to say - its a weekend, it may be dispatched, but not updated due to the weekend!! Didnt they know a weekend is coming?? They should have informed me much earlier that there may be delays due the weekend. This is no way to handle customers, they are not proactive, they are very lame and there is definitely no intent shown to adhere to the promise made or even rectify it.
Pathetic Service - Shame, I would definitely not recommend it to anybody, in fact will tell everyone I know - not to use it.

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Comments

Pepperfry Customer Care

from Pune, Maharashtra

Verified Support

Hi,

We have forwarded your complaint to the concerned department and have initiated a refund on this order which will reflect in your account in the next 7-8 working days. The details will be mailed to you in the next 2 days.
Sorry for the inconvenience caused. Hope you will give us another chance in the future to serve you better.

Warm Regards,
Team PepperFry

adhu1292

from Auroville, Tamil Nadu

I fully agree with pathetic service and delivery by Pepperfry. They have just kept my money since more than a month. I have placed orders worth around Rs. 10000 a month back. I have received only 2 products of just Rs. 300 and remaining 9700 has been eaten by Pepperfry. They are enjoying interest on the amount collected from customers.

Alok Dhuria