Pepperfry Complaints & Reviews

It has been over a week, since I have been following up with the pepperfry team every since the order was delivered to me (6th Oct. 2023) on the status of replacement/return of the damaged product I received. The order ID is[protected]. They keep asking me to wait for 2-3 days every time I reach out to them after waiting for the said amount of days and not receiving any call back or update.

Also, they keep mentioning they will...

I have been following up from 2+ weeks on status of replacement/return of the damaged product I received (details below), earlier I was getting failed assurance of getting connected with merchant in 24-72hrs time frame, and now they have stopped responding as well

Already rhe shipment got delayed by 4days, and now am not even getting confirmation on return/refund

ORDER ID:[protected]...

I have ordered (Order No:[protected]DE1885484-S-PM36345) one item having item id DE1885484-S-PM36345 on 16th Sept 2023 Engineered Wood Wall Shelf In Yellow Colour() but I have received a wrong item for which I have initiated a return. The item was picked up by your delivery agent on 1st Oct. This is to inform you that your delivery agent has wrongly picked up another item (HOMDECLOYAL ® Jute Braided Natural Rug Hand Woven & Reversible for...

Hi,
This is with regards to the furniture taken via online from Pepperfry. We had bought Calleros Chaise Lounger on Nov 2021. Recently observed that one of the leg of the sofa is broken and need repair. It's been 10 days and Pepperfry is one of the worst customer care support I have got. Neither there is any number i can get in touch with nor none of the technician or Carpenter is visited even after providing all details of the damage....

I placed an order for chair Venus Breathable mesh ergonomic chair on June 27, 2023, Order ID:[protected]. The product was delivered on July 2, 2023. The same day i raised a request for replacement of the product as it was very uncomfortable and not up to the mark for the amount I paid. It was not even reclining properly. I complained and reached out to customer care multiple times for replacement or refund. But they did not replaced the product,...

Item id FN1926752-P-WH5046
Invoice No: QWKA[protected]
Order No:[protected]FN1926752-P-WH5046
Invoice Date: 8th Oct, 2022
Delivery at: SantaCruz East, Mumbai,
Maharashtra, 400098

Yuina 3 Door Wardrobe In Wenge Finish By Mintwud

Price: ₹ 10, 592.37

It is loaded with mould all time, if I don't wipe it for a day, mould grows.
Eyes burn when i go in the...

I raised a complaint on a delivered defected product, which they declined to pickup saying policies. Really disappointed with their behavior conduct and service....

Purchased from pepperfry three Darren Two Seater Sofa in Red colour by Durian vide (1) invoice no: DIL1920UN10790 Order No:[protected]FN1679645-S-PM25634 dated : 11 May 2019
(2) invoice no:DIL1920UN10349 and Order No:[protected]FN1679645-S-PM25634 dated : 20 April 2019 through Pepperfry.

But all three have been broken and they are still in warranty period. so please get them repair / exchange at your earlies...

I purchesd neelkamal wardrobe almira from filipcart and I received the item but installation not completed plz resolve query...

Under warranty product is not covered by the merchant and the pepperfry team.
Priyanka from customer care team spoke vulgarity on phone and forcibly disconnected the call.
order id - Order Id.[protected]...

After multiple follow-up pepper fry team refused to initiate the return pick up of product also did not send technician for repair even though the product is under warranty.
Priyanka from customer care team spoke so harsh and used vulgarity on the call.
Please look into this...

This is with regard to your product (wardrobe ORDER ID[protected]that I bought a month ago.the furniture where it is placed does not have any wall leakages still it has started catching mould from all the corners and inside as well.
The quality is pathetic.i want to return this product.i have also attached the picture of my wall where you can see there is no leakage and there is proper sunlight.i also tried to use termites spray but...

I ordered a product from Adyar(Chennai) Pepperfry Studio on 9th August 2023 Rs.22, 999

Order Id.[protected], Mitika Bone Inlay Sideboard in Mahogany Finish
It was supposed to be delivered on 25th August 2023, but no delivery happened. There was no message or email or call from Pepperfry saying why the product was not delivered. After multiple calls to the studio, customer care, etc. I was told that they are trying to...

Dear team,
I am attaching the screenshot of my payment.

So I paid on 1st August for brown cloth organiser.
My payment got deducted from my account but the order wasn't created from pepperfrypepperfry.
So I called the customer care immediately.they said, you will receive the payment in 4-5 days . But still i haven't got any payment yet.

Please do the needful as soon as possible.
Regardsbr...

The single seater sofa recliner was bought from pepperfry in July2022 with a 2 year warranty.
1. The stitches came off from the right arm in the month of May 2023 within a year and a complaint was filed with Pepperfry.
2. The vendor picked up the product and while fixing the stitch in the right arm damaged the fabric at another place and just simply stitched it up which looks very evident. This was raised with Pepperfry immediately...

I have purchased 2 single supposedly shishm wood beds from pepperfry in 2020..to my surprise bed frame broke down yesterday..in just 3 years..such a poor quality which we were not able to see from external appearance..our old local carpenter made beds are lasting for more than 30 years..made a big mistake of purchasing from pepperfry....

Broken bed broken within 3 months with manufacturing defect and having warranty of 3 yrs entails complete replacement or atleast an extended warranty on the bed after part replacement....

The item was bought in mar 23 and got broken in jun 23 and they did not replace the bed citing merchant is not listening to pepperfry.Warranty is given for 3 yrs and hence it entails complete replacement.However the company gave excuses and just did part replacement of damaged part of bed.This is unacceptable.Neither they are giving extended warranty nor are replacing the bed...

I ordered glass sets date of 19 july 2023 & i recived my order 24 July 2023
My Order Id.[protected]
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It's...

ORDER ID:[protected]
Hello, My Order Id.[protected]
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It's been 14-15 days since I complained but the only...