Pepperfry Complaints & Reviews

We purchased the product of order no,[protected] Marvin Board. We received the product. You person came for Assembling for some reason he was not able to do. Please arrange for the product to be assembled

We received the product of order no.[protected]. Your person came for assembling for some reason he was not able to to Please send your person for assembling the product. Your customer care number is always engaged

I had ordered a Kenny Hutch Desk in Wenge Finish on the PepperFry website on the 6th of February. The product was supposed to reach me on the 16th of February. Till date, neither has the product reached me, nor has the company informed me as to when I may get the same. Below are the details of the order.
ITEM NAME Kenny Hutch Desk in Wenge Finish

ORDER ID[protected]

SKU FN1946378-S-WH38101

My order was cancelled after 12 days, without giving any reason and the refund will also come in 2 weeks. The product's price has increased so I can't place another order too. Pepperfry policy says that we can cancel only upto 7 days and they'll charge 2.5% for that too. What is the policy when pepperfry keeps my amount for such a long time and then cancels the order from their side.

On 7th Feb 2024 I ordered one Mattress from Pepperfry with:
Dimension:
72 L x 72 W Inch
Thickness:
6 Inches
Brand Spring tek
Immediately after ordering I realized that I didn't selected right dimension which I was looking for (78*72) I tried to cancel the order and reorder with correct size.
While cancelling I saw that they are going to charge 2.5 percent transaction fee which was no where mentioned while ordering the product.
This is highly unethical to charge a customer on the same day of canceling.
I tried to connect with customer care and didn't get proper resolution. This kind of company need to stop cheating the customer on the name of policy.

On January 30th, 2024, I acquired a table through a store executive, expecting it to align with the specifications outlined on your website/catalog/communication, where it was mentioned that the table is adjustable in height. However, during assembly, we consulted the carpenter who indicated that only after full assembly could he provide information about what the table would look like.

Regrettably, upon receiving the product, I was dismayed to discover a significant discrepancy between the actual features of the item and the information provided. This has resulted in inconvenience and frustration as the product does not meet my original expectations.

Moreover, I wish to highlight an additional concern regarding accessibility. As a handicapped individual, I am facing difficulties in using the purchased table due to issues with its adjustment mechanism. This presents a substantial challenge, and it is imperative that such information is accurately communicated to customers for them to make informed decisions based on their unique needs.

I am not in good physical condition, and it was within the knowledge of your executive that he did not provide full information about the product. Also, during a face-to-face 30-minute conversation, he informed me that if another table would be more suitable, I could replace it, but an additional payment would be required.
Also, during that conversation only, he said i have sold to so many you tubers that they are able to use it. but after receiving that product i cam e to know you can't adjust the height of product

OrderId:[protected]
Date of Order: 27th Dec 2023
Date of Delivery: 7th Jan 2024
SKU Id: FN2035035-S-PM34572

The crockery unit parts were delivered on 7th January and while taking it out from the box it was found damaged by delivery personnel. I have the complete video o[censored]npacking and taking out parts by delivery person.

I did ask him why was he keeping it at my home if parts are already damaged. He said that their part is only to deliver it, the carpenter coming for assembly will assess snd raise a formal complaint.

The carpenter visited on 9th Jan and confirmed that the 2 main panels were damaged. He spoke with his supervisor and confirmed that this will be returned and I will be refunded ASAP.

Please find attached the email from pepperfry on 9th January 2024 that product is damaged and could not be repaired.

Then I started checking with customer services team to pick up the unit and process my refund.

There has been multiple conversations with customer support team and I have always been given false promises to pickup the product.

I was sent messages on 5 different occasions (different days) that it would be picked up with pick up person’s details, on every occasion on contacting the pickup personal i was told that he hasn’t been assigned any request to pick up.

Its a pure harassment case where i had to postpone all other work as i had been waiting for the pickup on all those days. Even after multiple follow ups there have been no progress.

My money is stuck.
Wasted time.
Damaged Un- assembled product lying in my living room creating a hassle.

I want full refund and compensation for my time and mental harassment.

Thanks,
Div

I purchased the product on 24th dec and it got delivered on Jan 2nd .as per the policy once product is delivered with in 24 hrs installation will be provided. But my point is till 8zh Jan I haven't recieved and call or any message or email from pepper fry that.installiation is delay due to some technical issues. I personally called customer care asking for installation they said they will assign and by 9th it will be installed..but again they failed. Just got irritated and told them I don't want this product and again till time no one as come to take it return as per Nagarbhavi studio person he said will pick the order and will refund on 14th . Today it's 18th and no action happening here

I placed orders for queen size beds and mattress of size 78L x 60W which is mentioned in the specification of bed but pepperfry app internally updated the mattress’ size to 70Lx 60W and 70Lx48W. And now (within 7 days of placing the orders) I am trying to contact customer service via chat, emails and calls but no answer or resolution. Chatbot is not human, and they are not letting me cancel/return these two items, which is Rs 17, 737, and...

1. Order date - 4th Nov - expected to be delivered in a week. Did not deliver till now.
2. Original Ship date - 11th Nov - canceled by Pepperfry due to quality issues in the product detected by their internal department. Notified by email as the reason for delay in delivery and a new promised date of delivery
3. First delivery date - 18th Nov - delivery agents tried to assemble at my house, top drawer would not open, after putting racks in, the cabinet doors would not close. They realized only one coat of painting was done. Clearly, they realized it was a defective piece. They took it back.
4. Second delivery date - 26th Nov with claim that issue has been resolved - the same piece was delivered and the delivery agents faced mostly similar issues assembling and took it back
5. Request for full refund

I am writing to bring to your attention a concerning matter regarding my recent order[protected], placed on 17.11.2023. Unfortunately, I received only half of the expected products.

I have attached a copy of the order confirmation for your reference. The missing items include-Hanging light holder. I understand that errors can occur, and I appreciate your prompt attention to rectifying this situation.

Could you...

The product was delivered at our door, But when the delivery personals opened the packaging, It was completely different from the product we ordered.
It was not at all matching the image displayed on the Pepperfry website;
The quality of the material used was soo sub-standard and finishing was shoddy, and not worth even half the money we paid.
We rejected the product and raised this with Peopperfry personnels.
They agreed to take back the product, and it was taken back by the same personnel who came to deliver, i.e. on November 19th, 2023.

I did not expect a product of such low-quality standards from "Pepperfry" as I have been a regular customer of the brand.
Nevertheless, I did not expect such an unprofessional and ignorant response from the customer support manager.
We have been following up with the customer care since last one week but haven't received any updates on the refund of our money.

I expected to get the refund the same day the product was returned, just like the other e-commerce companies.

It is the company's internal issues that the quality check was not done properly before delivery, that is not our mistake, why our money has been held for so long? If Pepperfry needs to sort out things internally, kindly do that, but your first action should be refunding customer's money who does not hold your product anymore.

I request Pepperfry to kindly refund the amount back to the source account & I don't want any other product or replacement from the brand. :(

Best Regards,
Utkarsha Singh

Order number[protected]
Product was shipped despite cancelling. And now the refund has not been processed. It's been more than a month now

I Ordered Shoe Rack from PepperFry with Order id[protected]. Product was delivered 3 days late without any intimation, product delivered was Damaged which we refused to accept.
Now Pepperfry is not issuing refund.
Pepperfry is full of cheaters, would not recommend to anyone.

I have ordered 3 pieces of Blue Floral Cotton 5 Ft Light Filtering Eyelet Window Curtain By Soumya from pepperfry on November 4, 2023 online and paid rupees 2734/- Order ID for the same is[protected].
I received the product on November 12 2023 and noticed that the product shown in the picture is different. I ordered light blue colour curtains but received blackish blue curtains.
I contacted pepperfry (ref ID WR[protected] [protected]FU1713153-S-PM20463) through mails and chat for return of the product, they are not accepting it saying this is the product I ordered and cannot accept the return. I felt cheated as they have given entirely different picture to misguide customers.

Images on the website always misleading.. I have ordered a study table but when delivered and assembled, the cabinets are too small.. Can't fit 3rd grade books.
Complete waste of money.

When talked to customer care.. they are not listening .. keep on repeating same thing " sorry we can not" and closed my case.

Cabinets dimensions are not on website... Pepperfry just there to make money. I want them to...

It's mentioned that this is 7METERS clearly in the description, BUT it is only 2.8 meters.

The product not as per the description
it's very much clear in the image for reference even a INCH TAPE is beside which is hardly covered 2 times, (110 inches = 2.8 metres approx.)

It's clearly a fraud with the customer
I need my refund
you also got me in trouble got scolded by wife.
This type of scandal is not at all tolerable, better correct the details.

Order Id.[protected]
Order SKU. LL2089819-S-PM16555
gmail with my account is [protected]@gmail.com

Please get me a refund as soon as possible

I had ordered 2 lamp shades from Pepperfry on 28th /29th Oct and the website said beige and what they sent were brown and now they are not willing to replace change or refund.
Absolute frauds. All they wany is to con customers out of their money.
Request for help. I have emailed their customer service but they have refused to replace or refund the amount.
Service Interaction Number CH[protected] for the following purchase on Pepperfry:

ITEM NAME Alice Beige Linen Pleated Lampshade By Kapoor LampShades

ORDER ID[protected]

SKU LL2080693-S-PM20949

I had ordered 2 lamp shades from Pepperfry on 28th /29th Oct and the website said beige and what they sent were brown and now they are not willing to replace change or refund.
Absolute frauds. All they wany is to con customers out of their money.
Request for help. I have emailed their customer service but they have refused to replace or refund the amount.

I recently saw an crack in bed support. I reached out to pepperfry and they simply say it's a physical damage and I can't claim warranty for it. I called a carpenter to check if he can fix it. He said it's certainly a manufacturer defect and you should go for claiming warranty. Pepperfry customer support is not at all useful....