Pepperfry Complaints & Reviews

Dear Sir,
I had ordered 48 Gold Coins from Pepperfry.com of 1 Gm Each. I had paid final amount of 3125 INR for each Gold Coin. All orders are made in name of me and my family members. I had placed orders on 26 and 27 November 2012.

The products are not delivered till date. Company send me shipment details of Blue Dart courier and AWB number is [protected], that is common for all orders. I contacted Blue dart, they peoples said that Consignment was hold by sale tax dept in Delhi.

I email many times to Pepperfry customer care and various of their officials, but till date they did not resolve the matter as well as now they stopped replying to me and they are not delivering my order till date and they eated my hard earned money that too 1.5 Lakh...

Pepperfry is 100% a fraud company. Please help me in getting my refund back to my account. Please also stop business of this fraud company who intended to cheat customers again and again. Please also ask Pepperfry to pay me compensation for all the loss and inconveniences occurred to me in dealing with this company

Thank You...

Harsh Pratap Singh.
Contact Number [protected], [protected]
EMAIL : [protected]@yahoo.co.in

The 48 order numbers are 10383699, 10383721, 10383763, 10383794, 10383812, 10383824, 10383844, 10383858, 10383875, 10383894, 10383949, 10384027, 10384059, 10384085, 10384098, 10384130, 10384141, 10384153, 10384188, 10384202, 10384329, 10384352, 10384359, 10384363, 10384378, 10384443, 10384454, 10385141, 10385146, 10385153, 10385155, 10385160, 10385168, 10385183, 10385220, 10385225, 10385235, 10385244, 10385271, 10385309, 10385330, 10385337, 10385350, 10385364, 10385375, 10385394, 10385404, 10385417

I bought 7 items from pepperfry on 11 december. On 14 december, they updated me that they shipped the items. amongst them there were 4 deodorants for which they provided me the same AWB no. , which means those are shipped together in a package. I received that package on 20 december, but it contained only 3 deodorants. so, i called the customer care which is not toll free.after 4 minutes they picked the phone and told me they can’t hear me clearly and asked me to call again. Then again I had to wait for 4-5 minutes before they received the call.After hearing my problem they told me ,they will refund the value of the item ( Fogg marco deodorant ) through 180 pepper points. but those points are redeemable only on shopping of more than 1000.so, i told them to’reship’ the item.they told me they are forwarding my complaint to the concerned team and will contact me within 24-48 hrs.but I got a call only on 27th and he told me that the amount will be refunded to my bank account.i was on road then,so i asked him to call me later, but he didn’t. and now, today i received a mail that they initiated a refund of Rs.24.though the item costs Rs.180. I contacted them through ‘chat’. the conversation was:


Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the “x” button at the end of the chat. Click on “End Chat & Leave Feedback” and fill the survey up! Help us do better
You are now chatting with ‘Diana’
Arnab Pyne: my order no. is[protected]
Diana: Hi Arnab.
Diana: You would like to know about the refund
Arnab Pyne: i recvd an email wich says i will be refunded Rs.24 , though i item i ordered costs Rs.180. So, i[censored] want to refund, u should refund 180 otherwise u send that item.
Diana: The paid amount for the Fogg- Marko Deodorant Spray For Men 120 ml is 24
Arnab Pyne: i had 1300 pepper points which i used. so, that 24 is not a discounted price. i[censored] cant refund 180, which to me seems impossible for u, then ship the ordered item to me.
Arnab Pyne: so, when will u ship the item?
Diana: I am sorry as the refund has been initiated we wont be able to ship the item.
Arnab Pyne: whatevr u hav done that’s ur prblm.
Diana: The refund amount will be Rs.24/-
Arnab Pyne: i told clearly many before that i want the item, not refund.
Diana: As the item is not available/
Diana: The paid amount for Fogg- Marko Deodorant Spray For Men 120 ml is Rs.24/- so that has been refunded/
Arnab Pyne: so, now u r saying that the item is not available!
Arnab Pyne: first u gave me a ‘false’ AWB no.
Arnab Pyne: then after 17 days , u r saying u dnt hav that item!
Diana: We had shipped but as per you that specific was not available deo was not there in the package.
Diana: We initiated a refund.
Diana: Is there anything else that I may help you with?
Arnab Pyne: seems this is ur policy.
Diana: Arnab, We won’t be able to refund you 180/
Arnab Pyne: but the item is showing ‘available’.
Diana: The paid amount for the same is 24 which has been refunded.
Arnab Pyne: i understand it that u cant refund 180.
Diana: You can go ahead and place a new fresh order for the same if it is available.
Arnab Pyne: thats why i told u to ship the item
Diana: Yes right as the paid amount is 24.
Arnab Pyne: that 24 is ur calculation. i have nothing to do with it. i just want the item which i ordered.
Arnab Pyne: and i dont know why u r saying that u had shipped that item. the package was not at all tampered. its completely ur ‘fault’, if not your ‘policy’.
Diana: The item was shipped from our end but as you claimed the item was missing we initiated refund.
Arnab Pyne: that’s from your perspective. from my point, i ordered an item on 12th decmbr, which is still not delivered.
Diana: So from your perspective as the item is not delivered we have initiated a refund of the paid amount that is Rs.24
Arnab Pyne: i used peperpoints. have refunded that?
Arnab Pyne: and can u tell me whether i can buy the the same deodorant with that same amount?
Diana: As you opted for cash refund it was only the paid amount which was credited.
Arnab Pyne: i have nevr opted for partial refund.
Diana: It was a cash refund request from your end so that is the reason a cash refund was initiated.
Arnab Pyne: i have never requested for a refund.when i lodged the complaint, i was told i will be given 180 pepperpoints, but i knew i can redeem those only on shopping above 1000. so, i told will not take that. then i told him to ship that item. he said , it can be done bt will take some time. still i gone for that option.
Arnab Pyne: so, i have never requested for any kind of refund.
Diana: Arnab as per the complaint status there was a cash refund request which was forwarded so the same was initiated.
Diana: As the cash refund is initiated you can go ahead and place a new order.
Arnab Pyne: can i get it in 24?
Diana: The MRP of the item is Rs.180/-
Arnab Pyne: exactly. you have not all refunded me the value. and i will not spend a single rupee on the same item again.
Arnab Pyne: and how could u tell me to place order again on your site!
Diana: Is there anything else that I may help you with?
Arnab Pyne: you people are so careless, or may be a bunch of organized frauds. i will definitely tell this to all your potential customers.
Diana: Arnab as epr the us the item was shipped and not delivered to you.
Diana: After your request for cash refund we initiated a refund in your bank account for the paid amount.
Arnab Pyne: i have never requested for refund..
Arnab Pyne: whatever your system is showing has been entered by your colleague and not me.
Diana: Yes as the refund from our end is always done in form of pepper points.
Diana: As per customers request we process for a refund.
Arnab Pyne: i dont know why are u telling about refunding.i just complained that i have not received the product.
Diana: Yes but then reshipping becomes a very long process so to avoid delay we initiated refund.
Arnab Pyne: yes. this refund is completely your decision. and now u accepted it.
Arnab Pyne: how long will you take to ‘re’ship the item?
Diana: Initiation of refund in your bank account was as per your request.
Diana: We wont be reshipping the item.
Arnab Pyne: is that the last word?
Diana: Yes..


I bought those items with 1300 pepper points which i received as a refund of my previous buy which they told me was not available to them, though it said ‘available’ while i bought it.And the remaining amount 201 ,i paid through netbanking.I requested them to ship the remaining deo but they are not doing that.I would like to request others not to buy anything from them, they are extremely careless and there’s even a risk of not getting your item at all.

My order number is[protected].
It was to be delivered within 7 days, but I get an email & sms that its delayed - and will informed about further status 3 days later, that is no guarantee if it will be dispatched at all!! this is informed to me on the 9th day!!! What were they doing all this while??? Didnt they know it would get delayed?? They would have - but they didnt bother to inform me - the customer! When contacted the customer...

Dear Sir/Madam,
This is regarding Order Id[protected] made at Pepperfry.com on November 28, 2012. The product – KOMFI COTTON SET OF 2 PREMIUM SOFT PILLOWS – under this order is not delivered to me till date.

The company Pepperfry mentioned that they send the product through DTDC Courier via AWB number Z77725193 on December 3, 2012. But after not getting product after waiting a long time, I made complaint to both DTDC Courier and Pepperfry. Till date they did not deliver me the product. But I am completely shocked when I see that DTDC courier updated in their Tracking details that consignment is delivered on December 13, 2012, the name of person receiving courier was not mentioned, because the truth is that they did not deliver the consignment and updating fake delivery details on their website. DTDC is thus a big Fraud company and is cheating customers.

I already reported matter to Pepperfry.com and DTDC by email but till date DTDC or Pepperfry not replied to my email as well as they are not taking my complaint seriously and interested in eating my hard earned money. This is completely a cheating. Since I purchased item from Pepperfry, so its duty of pepperfry to tackle matter with DTDC and deliver product to me, but they are not able to do the same.

I will wait till December 25, 2012 for the product or the Refund of amount paid with 500 INR as compensation towards all the kind of inconveniences occurred to me in dealing with this company, otherwise I will take strict Legal action against both DTDC courier and Pepperfry.com including firing F.I.R. against them in Police Station, firing Civil Suit against Pepperfry.com and Criminal Suit against DTDC courier as well as reporting complete matter in Media…

Expecting the Resolution of the matter…

Thank You & Regards,

Meera Singh
Email: [protected]@yahoo.com
Contact Number: (+[protected], [protected]

my order [protected] was shipped oh 11 december via speedpost tracking
EH[protected]IN when i am entring tracking details on indiapost wbsite
it showing till 13 december update and the consignment is still at
delhi so please look into the matter or i will take some strict action
later

This was the first and the last time I shopped with PEPPERFRY who have been making people nothing more than victims of their scam. And I am not the only one writing such a review about them. I was enlightened about them while googling through reviews. I think I have been duped by them and my ignorance of missing such review for pepperfry. We all I reckon are spending enormous time on the website finding deals but what a waste of energy and money when you come across sites like PEPPERFRY who have a appetite to relish on your money.
Once you order from them either partial products are delivered or you receive tampered packages which are refunds as points to be redeemed in 15 days. Why not refund the complete amount instead of forcing customers to buy in 15 days time with your points that too isn't foolproof. You might end up ordering a product which isn't available for delivery where you have to wait for another refund credited to your account and then buy something from them in 15 days.
The most ever pathetic site ever visited in all online shopping sites.
I had to order something for over 2000 to avail of an offer of a Rs 700 discount. I required diapers for my kid and just to end up over 2000 I ordered "STEELCRAFT FRUIT BOWL -SMALL" which wasnt necessary for me at all. Now the latter was delivered while the one which was desired the most wasn't delivered and without informing me the points were credited to my account.
Order Id:[protected]
PAMPER ACTIVE BABY M 82+8 X 2 - Never delivered nor informed and points credited without informing
STEELCRAFT FRUIT BOWL -SMALL X 1 - Delivered

Second order was placed from my wife's account
Order Id:[protected]
Adidas Deo Combo For Men (Set Of Five) X 1 - Tampered Empty Box delivered, points refunded, informed as the issue was raised from my end and no money back

Since not being informed I mistakenly made a similar DEO purchase from the former account without being aware that the points credited were from my other purchase which wasn't delivered. I requested them to either redeliver the diapers and adjust the points from the other account points for the DEO purchase which couldnt happen. The same diapers price has escalated to Rs 100 more than what I paid earlier. Now you dont have anyone to lookout for and what you hear from the customer care is the same old jargon which ends up sounding like "We are quite happy to inform you sir PEPPERFRY has made an addition to the pool of fools".
I would highly recommend everyone surfing through their site for any purchase to stay away or else become a victim and find yourself writing such a review in vain on this/similar sites or crying your heart out with your money going through the drain. It wont even be doomsday when I might end up on this site again.
PEPPERFRY great Marketing worst Services.
I would request all duped by PEPPERFRY to come together and approach the consumer court to file a compliant against them.
My email id: dhingra.[protected]@gmail.com

I placed the order of Jacket with Order number :[protected] on www.pepperfry.com and it was supposed to get shipped by tooday, however, since tomorrow the order is showing cancelled , I'm continuously contacting pepperfry via customer support chat assistance , every time I have been provided with incorrect information that order is placed and you will receive it, yesterday one agent told me to contact courier service :SENT VIA: QUANTIUM, when I contacted them replayed that contact the shipper as order not found and today when I again contacted pepprfry they are not helping and giving me run arounds.. very upset and frustrated.. It is my frnd's birthday today and that jacket was suppose to the gift for him which I never received since 7 days now.

ordered Nature's bounty vitamins for the Hair from pepperfry.com , costing 1099 , Payed money by net banking on 1/12/12 . the item was received by me on 9/12/12.. the packet has 65 capsules and the date of import is 2010..the DATE OF EXPIRY IS 1/2013.. i.e. just after 20 days .same day I lodged a complaint on the website they replied that I need to send the pictures of the product and they will refund the money, which i did , I am sending regular mails to them but now they have stopped responding.

"Copy of the mail sent to pepperfry -----
DEAR Sir/Madam,complaint :this is in reference to order number :[protected], 01/12/12 product NATURE’S BOUNTY VITAMINS FOR THE HAIR- (65 TABS) *SENT VIA:* DTDC *AWB NUMBER:* Z77727993*SHIPPED DATE:* 07/12/12----- I received the packet today on[protected].. and the expiry of the medicine sent to me is 1/13.. i.e just after 20 days from today. it means i have to consume 65 tablets in 20 days….. this is complete fraud on your part..kindly send me a new packed bottle of the same..or I will lodge a case in consumer court by tomorrow….
kindly reply
thanks
VIKAS SAXENA Mobile : [protected]

REPLY ---Pepperfry Support via f2a00798ywwb.9-cmjleau.9.bnc.salesforce.com Dec 9
Hello,

Thank you for writing to us.At Pepperfry, we try our best to not give any cause of complain to you and are sorry to hear that you received a Wrong/Damaged/Unsatisfactory/ MRP Difference Product.
We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com We are available from 8am to midnight ( phone lines ) and 8am to 5am ( chat support).If there is anything else that we may help you with, please feel free to contact us on [protected] or write to us at [protected]@pepperfry.com. You can also track your order athttp://www.pepperfry.com/track-your-order/

Regards
Kiran

VIKAS SAXENA - Dec 10 to Pepperfry As per your requirements I am sending the pics attached with this mail, kindly check and take action…

11 Dec to Pepperfry----Dear Sir/Madam,
Two days have passed,as required by you i have sent the pics of product, I haven’t received any response from you side regarding the refund … kindly update the status by email positively by today
thanks
VIKAS SAXENA

12 Dec-- Dear Kiran,

Three days have passed and I haven't got any reply as you must have seen the photos by now.. as you have written in your mail “We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com“
Kindly update the status of my case ..
thanks

14 Dec--Dear Kiran,

Four days have passed and I have sent you reminders everyday but still I Haven't got any reply
Kindly update the status of my case ..

Thanks

Dear Sir,
I had ordered an product - BIS Hallmarked Yellow Gold 22kt Shiva Chain 16 Inches - from Pepperfry.com on October 5, 2012 (Order Number[protected]. After a long wait and follow-up, they delivered the product very late. When I receive the product, I found it of different in specification to what they mentioned in the product description in their website at time of order.

The Gold Weight was mentioned 4.00 Gms. I ordered chain of Gold weight as per my budget. But the product they delivered to me weighted 3.85 Grams Gold only, as per the Certificate received along with product. That certificate is also attached to this complaint. It should be noted that Pepperfry had also sended Precious Jewellery Products of Less weight earlier to me also in other orders. This particular product was shown in an offer on their homepage, seeing that i recommended this offer to many of my friends. Every of my friend who order this product from them receive product of less Gold weight ranging from 3.82 to 3.87 Grams. This clears that they intentionally cheating customers first by making offers and second by sending products of less Gold Weight.

I had complaint to them in time. After a lot of emails and followup, they said that difference in Gold weight is 372 Rs only and they sended me some pepper points for difference in Gold weight. Such Pepper points are useless and not acceptable to me. I clearly mentioned in my complaint to them that i will accept Refund of difference by Credit to bank account only. There is no value of Pepper points, as these peoples sends coupons of 500, 550, etc regularly every 2-3 days to email. As such there is no value of Pepper points...I have maded purchase by hard earned money, so they should refund in Ruppess only...

Further they also calculated the compensation of very less amount. The product price was 14500 INR at time of order. The Difference in Grammage is 0.15 Gms (22Kt. Gold). They have to refund the Gold cost as well as proportionate cost of Making Charges. The Original product Price (For 4 Gm Gold Chain) at time of order was 14500.

For 0.15 Gm Gold difference the proportionate amount in Ruppes is 543.75 INR considering both the Gold difference and proportionate making charges.

They have to refund minimum of 1043.75 INR (543.75 Plus 500 Rs compensation for all the kinds of inconveniences caused to me till date in dealing with them) towards the difference in Product manufactured and delivered by their company, in the original mode of payment and not By Pepper Points. I can wait for same by next 3 days only. In within 3 days, if their company fail to refund the amount, i have to move the matter in Consumer Court. This Refund amount asked by me is only acceptable in within next 3 days, after which i will claim amount in consumer court that will be consisting of every kind of losses occurred to me by transacting with this company...

It should be noted that The pepper points issued by them were not utilized by me and I already emailed to them that same is unacceptable to me, but they did not replied me by now...

Thank You...

Harsh Pratap Singh.
Contact Number [protected]
EMAIL : [protected]@yahoo.co.in

Order Number[protected]

I used to receive lot of discount coupons from pepperfry.com in my email. On Nov 26 I tried placing an order for Sandisk 16gb Micro SD Memory card but accidentally placed an order for Silicon Power 16GB MICRO SD CARD (which is a different brand).
I used 40% discount coupon and the total price came to Rs.345. Just few seconds after placing the order I realized that I wrongly selected another brand and immediately had a chat session and cancelled the order. The chat person said my amount will be credited as pepperfry points in 48 hrs and I can use that to place another order.
Within 2 days I received an email that order is cancelled and refund is made as pepperfry points[protected]LEM1363DE233688).
I tried placing an order again but I am not able to use the discount coupon. I had a chat session and I was informed that I cannot use both pepperfry points and discount coupon at the same time. I explained that the pepperfry points are not free points and it was credited as refund. He informed that its company policy and I cannot use both coupon and points at the same time.
I would also like to inform that when I placed the initial order it was shown as free shipping but now it shows Rs.59 for shipping.

I am definitely not happy with the service and I am not going to make any more orders in this site.

I have ordered (order no[protected] a sony digital camera from pepperfry 4th nov 2012 at that time their was 1gm gold coin offered by pepperfry as promotional gift so i have purchased this camera from this site. They have promised to dispatched the coin within 10 working days but till date they don't do it? I have talked to the customer care rep. telephonic/live chat but still they didn't dispatched my gift offer and even they don't tell me what is the reason. Plz help me what to do for these cheater people?

hello sir,
i have place a order of two tshirts before 1 month ago from pepperfry.com, but they deliver to me only one tshirt, they have charged for both tshirts through net banking. i have written so many mails to there customer care executive, but they didnt reply to me , now i feeling they have cheated to me, i will never place any order from pepperfry.com, pepperfry.com provide very bad delivery service,
my order num is ;[protected]
my mail id :- sumit.[protected]@gmail.com

i had ordered a electric tandoor (inpro) from pepperfry.com, my order no is[protected]. but to my surprise they had sent me a manufacturing defective electric tandoor and more important it is not INPRO brand.
height of shamefulness was when i asked them to replace the item they told me to send the product back to them . they were without any answer when i asked them that its your mistake and why should i pay for it.

kindly take action against such fraud websites else more people can lose their money

Order no.[protected] for a silver coin was placed on 18.10.12 through online payment. Till date material has not been delivered not the status are informing by customer support team. In my accounts it is been written that the material shipped on 26.10.2012 through Blue Dart but the Tracking number provided there is totally wrong , when I tried to track it from Blue Dart courier web page I found that the number is wrong.
The Pepperfry informed me on 30.10.2012 over phone and through e-mail on 7.11.2012 & 12.11.2012 to collect my ordered material from Blue Dart office at Sambalpur, accordingly I have visited many times to Blue Dart office at Sambalpur but no material is available to their office till today.
In every response to my e-mail/my phone they replied as the status Will updated within 3 business days but unfortunately no updates have been send to me. For last 7 days no response I received from Pepperfry.
Regards.
Amit Kr Chatterjee on behalf my daughter Asmita Chatterjee (2kai.[protected]@gmail.com).

I had ordered a watch from them on 6th October 2012, beating order number[protected], until date I have still not received the same and only thing I get to hear from them is that we have escalated it,I fail to understand the reason of delay

Hello,
I placed an order for a wooden cabinet.
ORDER # DATE SHIP TO SHIPPED IN ORDER TOTAL STATUS
[protected]/10/12 ASHA SARATHY 18 WORKING DAYS* RS.7,649 SHIPPED

They did not ship in 18 working days. As there were many holidays I exercised patience and called them on 28th. They sent me a mail on 12th November saying that

Dear Asha Sarathy,
We'd like to inform you that the following items from your order on Pepperfry.com have been shipped.
YOUR ORDER[protected]
Your Shipment for the below mentioned products has been dispatched via *Gati You can track the shipment with AWB No.[protected]*

I kept trying on Gati and got invalid number from their website. I called pepperfry to inquire and they blamed Gati for not updating the site due to the Diwali holiday. I chated with Neha from Gati on 15th November, and she asked me to get the scanned copy of the docket copy of Gati from Pepperfry and forward it to [protected]@gatikwe.comwith receiver's number and address. I sent this copy pasted chat transcription to these email addresses [protected]@pepperfry.com and [protected]@pepperfry.com yesterday and I still have not got any reply from them. I have written 7 mails so far and have not received any correct information. I have called them and chated with them everyday, but all for nothing. I think their chat and call centers are outsourced and we will not get anyone who really knows anything.

I think, they have sent me a false email stating that they have sent my shipment through Gati as they had far exceeded their shipping time.

Following is the chat transcription which happened today, so that you will know what to expect.
Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey up! Help us do better :)

The team is currently busy assisting others. Thanks for your patience. We will be with you shortly.
You are now chatting with 'Lara'
Lara: Hello, Welcome to Pepperfry. How are you doing today?
Asha: not good. as i feel cheated by u people
Lara: How may I help you today?
Asha: Please check the status of my order numbr. Please do not tell me something which I can check myself in the website.
Lara: Please wait while I check this information for you.
Lara: I am working on your query. Please allow me some more time.
Asha: Do u think I have no other work other than sitting everyday in front of your chat window waiting for someone to respond. I am copy pasting all your responses and I am going to put it up in every review sites available. Not only that, I am going to write a long blog too about inefficiency and dishonesty practiced by your store. How many days since you have said that it has been shipped and I still cannot track it and all my mails have gone unanswered.
Lara: We are really sorry for the same.
Lara: However as even i am unable to track your order i will be raising a case for the same and the concerned department will get in touch with you in 24 to 48hrs.
Asha: Sorry is not enough. Either give me the details or put me through someone who is in position to answer me. If this is an outsourced chat center, just say so.
Asha: Another 24 to 48 hrs? Are you kidding me? Do u have any clue when it was booked. I am going to file a consumer case.
Asha: All o[censored] said the same thing
Lara: We are working on your problem.
You are not currently in a chat session. Please wait while your chat gets connected.
As you can see, she abruptly cut the chat line. Fake names. All are Kevin, Lara and Samanthas. What is wrong with Indian names? Are we some westerners they try to fool?

I have bought so many things from them and I still get very good offers but I am not going to order anything until I get my cabinet and even then I will be cautious in future.

i made an order on 22 oct at pepperfry.com order no.[protected] and yesterday i got a mail that it will take 4 5 days more ..
i have never seen such shopping site .
i cancelled the order and they said it will take 7 8 days for the refund .
i want compensation too . it was my mom bday gift they hav ruined it

harshit jyoti
[protected]

Order No:[protected]

I've ordered OPPO CERVICAL COLLAR from pepperfry.com on 17/10/12 for Rs 975

when I recieved the product on Oct 27 I found out that the actual MRP is Rs 495.

This is a big cheating from pepperfry.com!!!

I ordered for a Beanless Ball from Pepperfry.com on 7th October, 2012 and they have delivered it today but instead they have delivered a China Made LED Torch..I was not home so my mother received the shipment so she couldnt check it at that point. This is utter nonsense and really a big fraud and the best part is they have also send the payment invoice along with it which is clearly mentioning about the beanless ball. I tried getting in touch with their customer support and they had told me to send the pictures on some address which I had requested them to mail me but they declined to do so. I have tried to get back to them again but failed to do so. Now I have this torch and no idea of how to get my money back or get a replacement.

Regards,
Deepak

I placed an order for backpack on pepperfry.com on 03-Oct-2012 (order#[protected]. The website mentioned delivery in 7 working days so I did not bother to call them up until 10-Oct-2012. when i did so after 10th Oct, my call was never answered as i was kept on hold for more than 10-15 minutes, but no one answered. It has been now 9 days and they have not shipped my item yet. Pls look into the matter.

Thanks and regards
Rahul Nair
+91 [protected]
[protected]@gmail.com