[Resolved]  Pepsi — very poor service of your sales Dept.particular of Mr.Mathur

Ref to my complaint dt.8.11.09 I am not happy with the attitude of your sales officer Mr. Mathur in the area of Hastsal Road Uttam Nagar New Delhi I am running A class Bakery shop in the name of Shah Bakery and I have abranch at hastsal road in the name of Super Fine Bakery and your sales incharge Mr Mathur is not interested in our shop"s problem . Mr. mathur has never seen the market and he is sitting in office he must have the knowledge of each and every shop. Company has given bottle cooler to our shop and that is dead not working but yourk sales officer has no interested in chage of fridge or got relparied. This area is very vast It has 8lac eight lakh population in the area of Mr Mathur but mr mathur is not capablefor this area Whether he knows the area well whether he knows in his area how many shops No In this area it has 8thousand shops No service is given by your company 's officerHe has to see the problem of the shopkeeper. The agency holder in this area is selling D pepsi Please check. Because I Know what is going on this area . Please send your official in this area and what is going on.Mr. Mathur is compelling me tok purchase your pepsi from dealer. but I purchase your official Truckand I know what is wrong and what is right. Please the area I Once AGAIN REQUEST YOUR TO VISIT TO MY SHOP AND SEE THE POSITION I AM SELLING PURE PEPSI BUT IF Y OUR OFFICIAL WILL NOT COPRATE ME THEN I WILL COMPELL TO SELLCOKE. I HOPE YOU WILL LOOK INTO THE MATTER' Ravinder Thapar

I am running a bakery shop as Super fine bakery in the above mention locality for the last thirty years. For the last two years i have never seen any o[censored]r sale representative for the promotion of your product. Pearl drinks is the main supplier in our locality. For the last two years no one of your sale representative visit my shop inspite of my request to the company. Once i came to know that Mr Mathur is incharge of our area and now today Mr Sikka is incharge of our area and Mr Abhishek is also in sales department i repeated request all of these persons but non of them visit my shop and ignore my complaints.
My complaint is that your product is selling in my area without bill.
I request above stated officers for providing me bills and also to the agency holder but they ignore my request and for the last two year i am purchasing ur product without bill.
I also never received any scheme and display from the company and your officer not visited my shop and never liston to me but in another area where Pearl drinks vechile selling product with all schemes and incentives
"NON PROVIDING OF BILL OF YOUR PRODUCT BY THE AGENCY HOLDER UNDER THE SUPERVISION OF YOURS OFFICERS SHOWS THAT THEY ARE SELLING DUPLICATE PRODUCTS"
I only soled pepsi product from the first date

"I request you to investigate the matter, I shall be very thank full to you

Since May 17, 2011 I have been trying to obtain supply from Pepsi by attempting to approach a local Pepsi office. The calls have not been taken care until May 21, 2011 when one of the local sales rep named BUI KHUONG DUY came by to see me on May 23, 2011. Mr Bui looks very new to the company. During the meeting, he gave me a "hand-written" price list and also took away my permit (certified copy) and also my household registration (certified). He informed that his supervisor, Mr. Nguyen Van Xo would call by on the next following days to meet up with me and gave details of this contract. However, Mr. Nguyen didn't call me for the rest of that week. When I contacted Mr. Bui to find out the reason of the silence I was told that Mr. Nguyen was busy with meeting and did not have time to see me. I didn't give up in contacting them (Mr. Bui and Mr. Nguyen) and not until May 27, 2011 Mr. Nguyen, under my invitation, dropped by to meet me around 10am on May 27, 2011. During the meeting, Mr. Nguyen has promised to offer me with a large fridge to hold Pepsi product and I also made up my 1st order with Pepsi. Mr. Nguyen has explained that the application for a fridge will normally take about 2-weeks to be processed; nonetheless, because of my situation he will send me the fridge by the end of last week so I can meet my customers' need for Pepsi. I am selling Coca-cola in the meantime, but also receive request for Pepsi.

Two staff, claimed to Pepsi's technical personnel, came to take picture of my billiard centre on June 1, 2011 and I was re-assured by Mr. Nguyen Van Xo that everything (fridge and products) will be in place by June 2, 2011 afternoon. However, until now I have not received anything at all and I have been trying to contact Mr. Nguyen and Mr. Bui, none of them has picked up my call or call me back to tell me what's going on at Pepsi.

Since my 1st call to Pepsi, I really feel, compared with Coca-cola, the response and way of doing business from Pepsi is way under that of Coca-cola. It only took me less than 4-days to complete all the above processes with Coke and salesman keeps his promise accordingly. Comparatively, at Pepsi, I have the feeling I am begging for products but still not being proper taken care.

I have tried to contact superiors in Vietnam Pepsico but, after leaving message on the answering machine, not a word has been given. I have written to Andrea Gonnella Senior Consumer Relations Representative in the States who has requested me to write to you in regard to this matter. I feel so bad about the attitude and behavior of Pepsico in Vietnam. However, other bad feeling, who can look after my customers who want Pepsi ?