[Resolved]  Philips DVD Player — hanging and freezing problem

On 17th November, 2008 I purchased a PHILIPS brand HOME THEATER from Great Eastern Trading Company located at 20, Old Court House Street, Kolkata -700 001. The DVD Player that formed part of the set (Model No.3011 and Sl. No.68701) was delivered at my home the next day, but when I tried to use the DVD player for the first time to play a CD, I found to my consternation after about 10 minutes that the player was not working any more. When I restarted, the drive programme displayed a “No disc” message, but I also found that the CD was getting visibly affected with flimsy scratch marks on it. When I personally contacted the selling outlet, a responsible employee manning the service counter there advised me to get in touch with the service center of the manufacturing firm. A mechanic from the Service Center paid a visit at my home after a couple of days and asked me to deposit the DVD Player at the Service Center. The mechanic there saw to the defect and told me that he had repaired the glitch and I took the DVD Player back home. The mechanic advised me not to try playing cheap CDs. After a lapse of a few days the same problem recurred and I again had to take the DVD player to the Service Center for a re-look. As I took the set back again the mechanic at the Service Center admitted that there was a defect in the setup which he said he had set right. The problem however continued to persist and I had to contact the Service Center once more but they did not send any mechanic. On 29th January I was forced to request the selling outlet viz. Great Eastern Trading Company to replace the defective set but they pleaded their helplessness stating that they could not do so after a lapse of a week from the date of purchase. When I pointed out that I had come to the outlet on the fourth day after purchasing the set they refused to accept my contention and iterated that anything regarding any electronic gadget once purchased should be taken up with the Service Center of the manufacturer concerned and that the selling outlet could not have anything to do with it. Utterly exasperated and exhausted I left the DVD Player at the counter of the Great Eastern Trading Company and even after my repeatedly requesting for a receipt, they not only refused to give me one but showed me the door in a very uncivil and unacceptable manner.
As an aggrieved customer I do not know what to do and whom to look to for the redressal of my grievance. Should I not be taking the matter before the District Forum constituted under the provisions of the Consumer Protection Act, 1986?

Regards,

Avijit Basak,
56/11, R.N. Tagore Road,
Puraba Barisha, Thakurpukur,
Kolkata - 700 063
Mob : [protected]

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i bought a dvd player ,dvd no 3336 of philips on 2-2-2011 from ankur electricals in noida ,sec -18.
in just two three days it stop working , then i given to the ankur electrical shop . after 1 week i got this but on same date i got it back to shop because its not working and now its been about a month and shop owner said that this is not my responsibility also dvd billand guarantee card kept by him and badly behave and not ready to change this dvd which is not working .
so i kindly request please take some action , first i want to change this dvd ,secondly take some action against the owner of the shop for his behavior.
thanking you
suresh kumar

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