[Resolved]  Philips Electronics India Limited — Non- functioning of Mixer Grinder, Philips Product Code MIX HL 1650(MIX-PHI-600W-HL1650-INTELLIGENT MG 5847) due to some inherent defects.

Re: Complaint about the non- functioning of Mixer Grinder, Philips Product Code MIX HL 1650(MIX-PHI-600W-HL1650-INTELLIGENT MG 5847) due to some inherent defects. Purchased through Next Retail Shop vide Memo No.0224242 dt.02.02.2009 in the name of Mr.Vivek, M.No.[protected], R/o C-604, Rosewood Apartment, Mayur Vihar Phase-1, Delhi.

Dear Sir,

I feel that the aforesaid Mixer Grinder, Philips Product Code MIX HL 1650(MIX-PHI-600W-HL1650-INTELLIGENT MG 5847) Mixer Grinder, have an inherent defect i.e. as under:

1. Excessive running noise
2. Not Working properly
3. Not grinding the substance

I purchased the said product on[protected], however, the same was put to use only on[protected] and to my surprise it started giving problem as soon as the mixer was started. I lodged the complaint vide complaint no.151358 dt.22.02.2009 immediately with your customer care center and next day i.e. on[protected] one of your service executive visited and found the problems persist as mentioned-above and could not be able to rectify the same and maintained that the replacement of the brand new faulty product is the only solution. He also assured that he will arrange the replacement within two-three days time.

After that no one come to replace the faulty mixer grinder. I had lodged a number of repeated complaints after that on dt.27.02.2009, 03.03.2009 and 04.03.2009 and every time I have been assured that the same will be solved within no time.

Despite lodging number of Complaints no one visited to replace the faulty inherent mixer grinder nor received any call from your end.

I am unable to utilize and use this product due to the aforesaid problems and the purpose for purchasing this mixer grinder seems to be defeated.

There is obviously an inherent manufacturing defect in the mixer grinder and therefore the mixer grinder has not at all functioned properly right from the beginning. I wish to bring to your kind notice that such a defect in the goods amounts to breach of implied condition of the Sale of Goods Act, according to which the goods meant for some purpose should be suitable for the purpose for which they are purchased. In such a case you are duty bound to take back the goods, and pay back the price, or in alternative, replace the goods, so that the replaced goods render proper service.

I therefore call upon you to either (i) Pay back the price of the mixer grinder (b) Replace the mixer grinder with another piece not having any defect.

I shall be constrained to recover the aforesaid amount including but not limited to the proceedings and other enabling provisions under the Consumer Protection Act’1986 and the Sale of Goods Act and the responsibility for costs and consequences thereof shall be solely yours.


Thanking You,

Yours truly,

Vivek Kumar
M.No.[protected]
R/o C-604, Rosewood Apartment, Mayur Vihar Phase-1, Delhi - 110091.