Philips / Sound Machine Aw 5737 — After Sales Service

Address:

Ranchi, Jharkhand

Sir,

I am writting to Philips Customer care for One year but till date nothing has happened. I am giving the mails.

Philips feedback - CONSUMER - IN - [sender:[protected]@bitmesra.ac.in] Inbox
Philips Consumer Care <[protected]@philips-customercare.com> Wed, Jan 12, 2011 at 12:03 PM
To: [protected]@bitmesra.ac.in
PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that as per our discussion with service center, we request you to contact service center again. They will arrange lens for you.

For any further assistance, please do not hesitate to contact us again

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Kaushik
Last name : Kumar
Address : BIT Mesra, Ranchi
Postal Code : 835215
City : Ranchi
E-mail : [protected]@bitmesra.ac.in
Telephone : [protected]
model_number : aw5737
title : Mr

Comment / Question
[protected]------
I had bought a SOUND MACHINE AW5737. My CD player in the system was giving a problem and was unable to read CD's. I had taken the same ( in the month of September'10) to your M/s Phili Care, Sainik Bazaar, Main Road, Ranchi - 834001.
Tel: 2331536.

The person told me the lens is required to be changed but the specific lens is not available with them.

Till date it is not available.

Please advice what I should do?


K Kumar <[protected]@bitmesra.ac.in> Wed, Jan 12, 2011 at 5:04 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Sir,

With respect to your e-mail, I had contacted your service center at
Ranchi. They told that the lens is still not available. They have
given requsition but till date no material has been received.

Please advice what I should do?


Philips Consumer Care <[protected]@philips-customercare.com> Thu, Jan 13, 2011 at 3:40 PM
To: [protected]@bitmesra.ac.in
Reply | Reply to all | Forward | Print | Delete | Show original
PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your mail and as per discussion with service center, would like to inform you that they have ordered lens for your product. They will contact you after getting lens and they will give you a call back to inform the same.

Kindly bear with us till then.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm



K Kumar <[protected]@bitmesra.ac.in> Fri, Feb 4, 2011 at 7:25 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Sir,

I am still waiting for your response to my complaint. Till date my
system is lying idle.

Please respond if you feel that a customer is important



Philips Consumer Care <[protected]@philips-customercare.com> Mon, Feb 7, 2011 at 4:36 PM
To: [protected]@bitmesra.ac.in
Reply | Reply to all | Forward | Print | Delete | Show original
PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the Service Center with a request for urgent remedial action.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm


K Kumar <[protected]@bitmesra.ac.in> Thu, Apr 7, 2011 at 4:44 PM
To: Philips Consumer Care <[protected]@philips-customercare.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Sir,

The system is yet to get rectified and your service centre has not
contacted till now.

Please tell me for how long should I wait and whether this will get
rectified or not? I am extremly upset by the way you deal with
customers.

If you feel this is beyound rectification please say so that I can
take appropriate measures.


Philips Consumer Care <[protected]@philips-customercare.com> Mon, Apr 11, 2011 at 10:55 AM
To: [protected]@bitmesra.ac.in
Reply | Reply to all | Forward | Print | Delete | Show original
PHILIPS

Dear Mr.Kumar,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform you accordingly.

Kindly bear with us till then.

Kind Regards,

Philips Customer Care
Executive Name: Manoj Khatri
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm





Please advice me what should I do?

DR. KAUSHIK KUMAR
Birla Institute of Technology
Mesra, Ranchi
Jharkhand - 835215

Mob: [protected]
Ph:[protected]
Fax:[protected]
Alternate E mail: kaushik.[protected]@gmail.com