Pizza Hut — poor service, disorganised staff..attitude of the floor manager icing on the cake..

Address:

Mumbai City, Maharashtra

Yesterday i.e 19th oct 2013 was my son's b'day celebration at your pizza hut mindspace, malad west, mumbai branch...what a horrible experience i should say... Right from the beginning to the end a very disorganised team...had no host to the party as promised...a very rude and arrogant floor manager, the decor that was provided by me, was happening alongwith the guests coming in...and the cleaning with a dirty mop kept to welcome the guests...not to miss that some of the decor went missing and i had to even help the team to put up the final thing... To top it the billing and the package discrepancies...the floor manager Sunpreet had the courage to tell my husband that if he continues to get upset on their arrangements the party could further be spoiled.. The guests were already invited...had no other option but to pull it on at such a place where nothing went as promised..the kids were suppose to be given 7 inch four slices pizza packs but were served individual slices...i had some 13 kids, counting to a higher amount each could have had two slices each, so this amounts to 26 slices, where is the account to the remaining 26 slices...why were'nt the kids given a take away... I was told that the minimum commitment is of 15 kids...then also i was charged for 20...no answers and no reasons given...could not make a scene in front of the guests else would have not settled the bill at all... My only queries to who so ever is the incharge is that why the kids were not given packed boxes as committed and if they were not given why am i being charged for something that has not been consumed. The same letter would be posted in TIMES OF INDIA and other web review portals, , , if after reading all this ...i dont get an answer from someone who is responsible enough to clear away discrepancies at your end... Pizza Hut is a brand that till yesterday spoke for itself...but today i cannot even suggest anyone unknown even to sit n dine forget about hosting a party. I need the extra cash paid to you refunded else i would proceed further...Also i do not feel the floor charges i.e rs 1500 charged to me were genuine as i was given a filthy place to begin my party with... Waiting for your response.. Tamanna Wangoo ([protected])