[Resolved]  PNB — Regarding fraudulent transaction from my bank account no. [protected]

To, Dated: 03rd November 2009
General Manager,
Punjab National Bank, (Customer Care Centre),
Head Office, 5, Sansad Marg,
New Delhi-110001.
Subject: Regarding fraudulent transaction from my bank account no. [protected]
Dear Sir,
With due respect this is to bring to your kind attention that I hold a bank account in Punjab National Bank in Punjab National Bank Sec 28-c, Chandigarh since 20/09/2007
There are two fraudulent transactions with a sum of Rs 25000.00 and Rs 400.00 respectively has been done from my bank account on 8th august 2009 and 10th Aug 2009, and as per my best of my Knowledge I have not performed these transactions. (Account Statement of Above Account no. is also enclosed.)
The dealing officer of PNB had identified these transactions done through Net Banking. But as per me neither I have shared my Internet banking password with any body nor I have transferred the money to any account using internet banking.
Dear Sir, I have gathered information that amount transferred from my account has been credited in account No. [protected] in the name of Heeral Kishor Kapdi. I have also got account statement of above mentioned person. As per his Account statement his contact number is[protected] and [protected]his address is Sutlej Building Evershine, Hariom Nagar 100 ft road, Vasai (EAST) Maharashtra. You are requested to make investigation in this regard and try to recover amount from above mentioned person. (Account Statement of Above Account no. is also enclosed.)
Dear Sir, it is been almost two month that this issue has been brought to notice but till date I have not received any satisfactory reply from any side. Whenever I try to meet the bank officials they just pass on the ownership of the responsibility to one department or the other. I have been facing the harassment on your hand for a long time now.
Dear Sir, Regarding this fraud I had submitted a Complaint letter to PNB Bank Sec 28 C, Chandigarh on 02nd Sep 2009 and 05th Sep 2009 respectively. Same letter is also sent to Inspection & Control Department PNB Regional office Sec 17, Chandigarh and one copy of letter is also sent to Chairman Cum Managing Director, Punjab National Bank, New Delhi.


Dear Sir, regarding this fraud I am also following up this matter with PNB since 04th September 2009 on email id [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, but till date I have not received any satisfactory reply from any side.
Dear Sir, therefore, I humbly request you to please initiate strict action in this regard and let me know about the same or else I will be bound to take the case to Consumer Court and other Legal Institutions.


Sincerely yours,
Amit Kumar Sharma.
#3450 Sector 27 D,
Chandigarh.
Mobile No. [protected]
Emailed: [protected]@yahoo.com
Copy to:
1.) Chairman and Managing Director, PNB, Head Office, 7, Bhikhaiji Cama Place, New Delhi- 110066
2.) Dy. General Manager,PNB,(Customer Care Center), Operations, Payments & Settlement Division, Head Office, 5, Sansad Marg, New Delhi-110001
3.) Circle Head PNB, Circle Office PNB House, Sector 17 B Chandigarh.
4.) Sr. Manager PNB (IT Deptt.) Circle Office, sector 17B, Chandigarh.
5.) Asstt. Secretary, Office of Banking Ombudsman, RBI, Sector 17, Chandigarh.