[Resolved]  Reliance Life Insurance — Policy fraudulently created

Address:

West Bengal

I am a Reliance Life Insurance customer since November 2006. I have a policy (No. 10395109, Product Name: Market Return Plan II (Regular)). My advisor / agent for this policy is Mr. SUVASISH MALLICK, with Advisor Code 20052812.
Sometime around May-June (2008), Suvasish approached me and explained a single premium policy with high return (I cannot recall the name of the policy) and took a check from me of Rupees Twenty Five Thousand (INR 25,000). But at the same point of time, I asked him to submit with my confirmation only and for that reason I have not put in any date on the check. I have not signed any form as well.
Now since October, 2008, I am in Kuala Lumpur, Malaysia working in here as an IT Consultant leaving my previous job.
On 19-May, 2009, I received an e-mail from Reliance Customer Care with the Premium Initial Deposit Receipt and also I checked with my bank and found that the check I have previously given to Suvasish is used and the same amount (INR 25000) is being debited from my account.
I immediately called up Suvasish on his mobile (0091- [protected]) and he said that “He has already left Reliance and joined IDBI and that he left the check in his office drawer and someone might have deposited the check and that he will help surrendering the policy”.
I checked Reliance online system and found that my advisor for the new policy (Policy No.: 14530202
Product Name: Super InvestAssure Plan) is Mr. Amit Kumar Nandy with Advisor Code[protected] whose identity was new to me. From the online site, I got his mobile number (0091- [protected]), tried calling him, but he dint respond.
The policy reached my home and I have a soft copy of the policy document (my brother scanned and sent me). I was highly astonished and disgusted to see that, most of the information put in the policy form is incorrect and even my signature was done by somebody else and not me.

Then I had to make at least 20 international phone calls and 50 emails, I got refund of 24975 after nearly one year. But when I asked them what action is being taken, they replied that they cannot disclose the same.

This is highly disgusting, as I being a customer and also being a victim of fraud done by an employee of the Reliance Life Insurance, have the right to know on what action being taken. No interest or compensation is also offerred.