[Resolved]  Popular Maruti Service Center — Sunglass missed from the Car

Address:Thrissur, Kerala

Hi Sir,
Iam owning a Maruti Sen Vxi and has been servicing in Popular Service Centre, Paravattani, Thrissur, for the last three years. Last week i have given my car for the service and once I got it back, one of my costlier sun glass has been missed from the Dash board. Soon after I found this, I called up them and asked about this ,but their response was very pathetic. They told me, that they will look in to it and cal lme back, but they dint call me at all.
Is this the way the Popular service center behaving to a regular customer ? Since it is a Maruti authorised servie center, we customers are beleiving in the stations but if the respons is like this. how can we go forward ?
Should I get my sunglass back ?
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Aug 13, 2020
Complaint marked as Resolved 
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Stealing car parts from your car
ohh Popular forget about going there. I was a great customer and bought swift. When I left my car for repair in the body shop (after a minor accident) I have found my speaker systems were stolen.Luckily we havent left the premises so they stole the speakers from some one else system and replaced it in my car. Asked them what the 5uck is going on. Sir we will fix you in your service visit. I will provide you a new speakers and give you nice offer.
They crash my bonet in front of my eyes and claim that it was done previously.

With the broken heart being a fool I left my car there for the second time. Guess what, they claimed huge amount of money to the insurance and fixed some of the old parts that was on my third visit.

First visit: Car was water washed and the only outer part was fixed. Inner lining wasnt there. shocking the water will spill directly into the bonet and electrical systems. Manager says : "Sir car is fully ready".

Gave warning went for the second time after two days.

Second visit: I have found they have pasted the same old parts still and the part was claimed in the insurance?? Whats goning Onnnnnnnnnn?/????

Spoken to ther area manager and agreed to be fully ready next time.

Third visit: This time I opened my bonet inside to see if everthing alright, GUys please note this down. They tore my cars inner sponge sheet ( Black one) and fixed the bonet and repainted it. It will take only two minutes to carefully remove the buttons and remove it rather than tearing.

What a beautiful and dexterous work done. Besides me there was another customer screaming to the core as he left his car for just a glass replace. Found the car inner doors products were completely replaced with another model. Their car interior use to have the finger click lock system now completely different.
Besides his car seats were torn.

He left his car for just a glass replaced. This car was there as a second car for those one month they stole and replace the parts from his car to the others and charged the money.

BEWARE POPULAR IS STEALING YOUR CAR PARTS AND SELLING OUTSIDE. BESIDES GETTING THE MONEY FROM INSURANCE TOO.

I am even ready to face this a** holes in court as I have collected the enough evidence.

Last but not least. Through a friend from another company I came to know that these guys will change the unhappy customers phone numbers to one of their own manager numbers. Once they received a call from direct Maruthi they will simply boast on their own and after two days change the number back.

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