[Resolved]  Prestige — customer service

Address:

Andhra Pradesh

i am a poor customer who relied on the brand name on
"Prestige cookers" and bought an induction cooker LJL 12251 on 28th
August 2010.the dealer was some Mr. CHARI near Ameerpet,
Hyderabad. His shops name is PARVATHI ALUMINIUM
MERCHANT,#7-1-190,GURUDWARA TEMPLE,AMEERPET,HYDERABAD-16.
PHONE NUMBER: personal-[protected],shop[protected].
Induction cooker got problem on 10th September 2010,
So I gave my induction cooker to the same dealer on the
very day i.e. on 10th of September 2010.
He said he will get it done in 2 days, so I went to his
shop on 13th he said the problem was fixed and pretended
to switch on it.since he hasn't done anything to fix
it.obviosly it didnt start.He said there might be some
problem with the coil,which has to be supllied by the
prestige company,and asked me to next week.Since I had to
go to my place I returned to Hyderabad on 5th october.I
called him several times but he didnt lift the phone,so
went to his shop on 10th october and he said it has been
fixed by the engineer but he has to sumbit the piece to
him.I again went to today i.e on 14th october which is if
my math is correct 1 month 4 days after i gave my
induction cooker to him.
Today when I went to him his answer was:
He said he misplaced my warranty card somewhere and was
least concerned about my presence and dealing with other
customers(poor souls like me planning to buy some
products) in the shop.I was puzzled and tried to inquire
then how he said he promised to return the product to me
when i went there previously.To my surprise he rised his
voice and told me that he will give me when he gets the
product repaired and asked me to leave the shop.when I
tried to tell him how much trouble i am facing he said
its not his concern and told me what ever to do which i
can.helpless to do anything i came out.
this mr CHARI has outrightly violate my "Right to life
and personal liberty" provided under article 21 by the
constitution as right to life includes right to dignified
life as i am spending rs 50 for lunch and dinner each for the last 1 month 4 days(apart from the days i am not in hyderabad).
vamsi
ph:[protected]
[protected]@gmail.com