[Resolved]  Pulsar DTSi 150 — Seek justice- Mail forwarded to RTI and Newspapers.

Address:

Panchkula, Haryana

Sub: Seek justice- Mail forwarded to RTI and Newspapers.

Sir/madam
I want to bring to your kind attention about the worst experience and harassment happened with me by the automobile big brand of biking i.e. Bajaj. My name is Vikas Verma (24) and am working as Business Devolvement Manager in IT Company in Chandigarh (IT Park). I have a Bajaj Pulsar, DTSi 150 pulsar, 2004 Model. I prefer getting my bike service done from recognized Bajaj service center only.

In the month of November 2010, I had gone to Pulsar service station in Industrial Area-S.C.O no-479, Panchkula ([protected])to change my bike’s brake shoes. The guy asked to make a paid card worth rs.695 to avail 5 free services. I have made that paid card for service and paid almost 1100 rs including my repairs and paid card cost. I had successfully got my first service done in December.

On 4th June 2011, I had gone for servicing to the same service center. First the guy insisted me to get my engine repaired. The bike is completely fine and I couldn’t see any fault with it. He told me that it will cost me INR[protected]. He asked me to take the bike in 2 and half hours
.
I went there to take my bike at 4:40 P.M and When I was about to take the bike I was shocked to see my bike lever which was broken. Further to it, when I saw my bike fuel tank, there was a huge dent on it. After inquiring the same from the people there, the result was that no one agreed to their mistake.
Rather, they said the complete work was already done before the bike was given to them. Neither had they mentioned anything in the job sheet previously nor was of repair was told to them. The people completely misbehaved with me and my father and didn’t agree to get the things corrected on their behalf.

a) When the dent was already there, could they see it before service though it was available clearly?
b) In case the dent was made by them, they should agree and get the repair done on their own cost. Why the customer should bear the losses for sending the bike to the service station? Moreover, the behavior and attitude was so rude that I was wondering how the company has such representatives who are exploiting people and spoiling the name of the brand.

I want you to take the strict action against them otherwise I will lodge a complaint and go to consumer court. I seek an early action on the same so that the same should not be repeated with anyone else in future.

Best Regards,
Er. Vikas Verma
Business Development Executive- Miracle Technologies Pvt. Ltd.
Mobile-+91-[protected] Web: www.miraclegroup.com
Development Office: Tower D, Third Floor - DLF Building, Rajiv Gandhi Information Technology Park, , Chandigarh