[Resolved]  Pure IT — unresolved complaint from june2009

PATHETIC SERVICES

I think that Hindustan Unilever workers have only one work that they just sell the machine and after that they don't bother whether the machine is working or not /PROBLEM RESOLVED OR NOT.
I think these branded products company just made their own rules and no body is there to take relevant actions against them.

Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

Reliable Technology,
402, 4th Floor, Skylark Building 60,
Nehru Place, New Delhi - 110 019
(P) - +[protected], 41602755
Fax: +[protected]
Website: www.reliable-group.com

----- Original Message -----
From: Jaya Sharma
To: pureit.[protected]@unilever.com
Sent: Wednesday, October 14, 2009 3:22 PM
Subject: Re: best & better service (day-by-day problems are raised in place of resolved)


REMINDER ... (5) ...... for the pureit worst service taken a leave on 7.10.2009 & 12.10.2009, but still no body came and survey it.
Kindly note the another one complaint no. i.e., C[protected] dt. 10.10.2009 & C[protected] dt. 14.10.2009 , Complaint nos are still increasing day-by -day in my list but there is no action. Now this is my SEVENTH Complaint no. regarding the same.

Please elaborate day by day i raise my phone bills, waste of energy, waste of gas because everyday i boil water for my small baby still i have pureit. SO, WHERE IS THE COST CUTTING???? PUREIT WONT GIVES ME ANY SAFETY AND SAVE MONEY?????????

Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

Reliable Technology,
402, 4th Floor, Skylark Building 60,
Nehru Place, New Delhi - 110 019
(P) - +[protected], 41602755
Fax: +[protected]
Website: www.reliable-group.com

----- Original Message -----
From: Jaya Sharma
To: pureit.[protected]@unilever.com
Sent: Saturday, October 10, 2009 3:46 PM
Subject: Re: best & better service (day-by-day problems are raised in place of resolved)


REMINDER ... (4) ...... for the pureit worst service taken a leave on 7.10.2009 , but still no body came and survey it.
Kindly note the another one complaint no. i.e., C[protected] dt. 10.10.2009. Complaint nos are still increasing day-by -day in my list but there is no action. Now this is my SIXTH Complaint no. regarding the same.



Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

Reliable Technology,
402, 4th Floor, Skylark Building 60,
Nehru Place, New Delhi - 110 019
(P) - +[protected], 41602755
Fax: +[protected]
Website: www.reliable-group.com

----- Original Message -----
From: Jaya Sharma
To: pureit.[protected]@unilever.com
Sent: Thursday, September 10, 2009 4:16 PM
Subject: Re: best & better service (day-by-day problems are raised in place of resolved)


REMINDER (3) ...... for the pureit worst service taken a leave on 7.10.2009 , but still no body came and survey it.
Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

----- Original Message -----

From: Jaya Sharma
To: pureit.[protected]@unilever.com
Sent: Wednesday, June 10, 2009 2:56 PM
Subject: Re: best & better service (day-by-day problems are raised in place of resolved)


REMINDER (2)...............
Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

Reliable Technology,
402, 4th Floor, Skylark Building 60,
Nehru Place, New Delhi - 110 019
(P) - +[protected], 41602755
Fax: +[protected]
Website: www.reliable-group.com

----- Original Message -----
From: Jaya Sharma
To: pureit.[protected]@unilever.com
Sent: Sunday, May 10, 2009 6:26 PM
Subject: Re: best & better service


After So Many Reminders.........Till No ACTION...........GREAT!!!! SERVICE.... i must to say HATSOFF
Thanks & regards,

Jaya Sharma


----- Original Message -----

From: Jaya Sharma
To: pureit.[protected]@unilever.com
Sent: Tuesday, March 10, 2009 11:51 AM
Subject: best & better service


Customer id- [protected]

Dear Customer Care,

I am a customer of pureit & had buy a pureit the last year dt 20/12/2008 and from the first of the day i was running behind your customer care. and i am really very sorry to say i had a very bad and negative experience with PureIT Customer Support in regards logged a complaint on june-2009 (reference no. C[protected] , on 19.09.2009 (reference no. C[protected] , on 30.09.09 (reference no. C[protected] & on 01.10.2009 (reference no. C[protected] and one is missed by myself which is registered on july-2009. The pureit have water problem ( at the last stage of water getting white type of discharge its look like POND water). After that lots of follow up regularly as i was not getting sensible answers & never find any respose from the customer care regarding the logged REFERENCE NO. and never find why it was happening? As since then I used the same dirty water as i have 2 years of old baby. If i use the same water then why i bought the pureit , its more better i should to used drum water..... with use chlorine....

Each and every time customer care given me to visit nearest shop which is located at kalkajji i.e., H-6B, Basement , Main road, kalkaji, deelhi -110019. But the shop wass not there. Now i am running behind the PUREIT and although you dont have any head office we have only option to call dirty customer care.

At this time if i didn't get any response and nobody help me out to giving me better solution then file case against PUREIT just because of your valuable & good service. And BECUASE OF YOUR BEST SERVICE WE ALL HAVE STOMACH DISORDER PROBLEM.........& day-by-day problems are raised in place of resolved
In all the years I've ever dealt with technical customer service, I would have to say that PUREIT is the worst!

Despite repeated reminders, I have not had any response OR any solution from the PUREIT. I would appreciate your help in resolving this issue.

At this time, I am very displeased and unsatisfied with PUREIT Support. Though I am upset, I hope we can work together to change that or else pls take back your product (PUREIT) from my home.

Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

Reliable Technology,
402, 4th Floor, Skylark Building 60,
Nehru Place, New Delhi - 110 019
(P) - +[protected], 41602755
Fax: +[protected]
Website: www.reliable-group.com