Pure IT — The water is infectious

Hi,

I am a resident of Andhra Pradesh and I have purchased Pure IT water filter 3.5 months back.
There are problems since day one:
• The lower chamber had some scratches on it.
• From the second month onwards the water started turning green. Initially I thought it was a problem with my cleaning during the starting days the algae used to form once in two weeks there after the algae started forming every alternate day which made me curious and I enquired my neighbors if it was the same problem and they told no. So I had raised a complaint for the first time.
• The customer care person came he cleaned the lower chamber and the tap and he informed me that if the problem arises then he will replace the lower chamber.
• He charged me Rs.55 for replacing the upper white filter.

For four days the water was fine and on the fifth day the fungus started forming in the lower chamber. So I had to complaint again and I clearly mentioned in my complaint that the water is turning green and need a replacement.
Today the customer care person comes to my house and he just sees the device from a distance and says that “The device needs to be replaced”.
So, he called his manager and informs the same. The manager asked us to wait for ten minutes. After ten minutes he gives me a call and asks me to call the customer care executives again. I stated him that I have already registered a complaint then why should I call them again…..his answer was “there is a difference between Fungus and Algae”.
He asked me call [protected] and inform them that algae is forming in the base chamber.

But why should I call you people again and again…………..it’s your responsibility………….it’s not about giving advertisement saying One Core and all that prove it in your device.

My husband, my kid, and myself all three o[censored]s were suffering from fever because of the water infection. I do also have all my Medical Reports stating the same.
Once we stopped using Pure It everything was fine.

If no action is taken then I know how to handle it.


You can call me any time on [protected].