[Resolved]  Pure IT — Poor customer service

Address:

Delhi

Hi
This is regarding a Pure it Complaint.I would like someone from the management their to address it. I have contacted their customer care several time to know the escalation procedure but never got a proper response.
I ordered a battery on 7th july,2010 and was told that it would take 48 hrs but nobody contacted me. I called the customer care several times to follow up but even they were not able to answer my questions.I received the battery on 17th july morover a wrong kit was sent.
Finally,the battery was replaced but the water was not getting filtered.I called the cust care to again to get a field tech.Again i was told that it wud take 48 hrs but nobody turned up.I had to call up several times. I spoke to several agents Raghav,Atul,Hussain etc.Even when i asked to speak to supervisor i was always told that the supervisor is busy.When i insisted it took them 15-20mins to transfer the call and most of the times the call was disconnected.
Finally i got a call today from the tilak nagar centre that they wud be sending a tech.I told them that i am in office and their wud be nobody in the house until 6pm.He said the field tech can come any time.Though i have told the cust-care several times that please send somone in the evening.

It clearly shows that you guys dont care at all about the customer's time.And i have never seen such a poor cust-service before. When i asked them the manager's name nobody told me and the escalation procedure.

When u sell any product also care about cust queries after that.

Shinu Sakhuja
Janakpuri
New Delhi.