[Resolved]  Pure IT — manufacturing defect

Address:

East Delhi, Delhi

My name is Deepak Chauhan & my Pure It No RPB[protected], which I had purchased in Nov 2007 & I had never ever complain before now. I heard your advertisement that pureit gives us 2250 liters water for 4 to 5 months, much better from 1500 liters battery, whichI oredered regularly. But it only works for One & half months & battery has became red, poor performance than my old battery kit. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect. I had complaint numbers of times from last 15 days & my complaint nos is C[protected] Dt 29/08/10, C[protected]Dt.30.08.10, C[protected] Dt. 02/09/10 & C[protected] Dt. 03/09/10 but not a single action taken against my complain. every time says that our executive visit tommorrow but I have still waiting for my battary kit while I am a old customer & I refered & you had installed more than 10 Pure it to peoples, and now I am fed-up because me son is ill due to drunked unsafe water. so it is your responsilibity & duty to replace the baterry in free of cost & save your companies warrenty niether I shall published all the details in my city & that can prevent your companies good will, which I already explain at your customer care service. So replace the battery as early as possaible.
Yours faithfully,
Deepak Chauhan,
Ph.-[protected]
IV/161, Street No. 11,
Opp. Eidgah Gate,Bholanath Nagar,
Shadara, Delhi-110032