| Address: | Gautam Buddha Nagar, Uttar Pradesh |
Battery Kit Problem
This is in reference to my complaint with pure it with complaint number C[protected]. I am logging this complaint from 20th June 2011 and from that time they given me three complaint number that is 1. C[protected]. C[protected]. C[protected]. I am continuously following up with the customer care help line number but nothing has been done till date.
I ordered germ battery kit through Online with reference number 65840; on 10th May 2011 amount of Rs. 550. On 11th May around 10:30 I received a call from Pureit customer care and they told me that today a person from our side will come to your home to change the battery. I received call from their Noida authorized dealer and they told me that our person is coming to change the battery in the evening. Person came at 4:00 PM. He replaced all thing and taken old battery kit with him (when I asked he told me that he has to show this to office). I asked for the bill and he given me 1 pure it slip in which he has written his name and amount of kit. He did not give me proper bill.
Next day I received call from Mr. Arjun Singh from Noida dealer as the confirmation call, then I asked him about the bill and about that boy who came to our home. He assured me that he was the right guy (name Suraj, contact number [protected]) and he told me don’t worry your kit is original and you will not face any problem.
But within 15 days our battery starting becoming red and within 1 month is totally gone. I called up to Noida vendor but not found proper response from them and from 20th I started calling on customer care numbers.
During my complaint I received call from Mr. Arjun Singh (Noida dealer) and he told me that he will not replace any battery and I will have to pay full amount of new battery. He also told me that “you can do the complaints daily or as much you want but in any cost I will not replace your battery.
I want to know if I have received duplicate product how they reached me. How they got my contact details and order from the website.
You are requested to please look in to the matter and replace my batter kit as soon as possible.
Hoping for your positive and early response.
Thanks & Regards,
Anita Was this information helpful? | 
I ordered germ battery kit through Online with reference number 65840; on 10th May 2011 amount of Rs. 550. On 11th May around 10:30 I received a call from Pureit customer care and they told me that today a person from our side will come to your home to change the battery. I received call from their Noida authorized dealer and they told me that our person is coming to change the battery in the evening. Person came at 4:00 PM. He replaced all thing and taken old battery kit with him (when I asked he told me that he has to show this to office). I asked for the bill and he given me 1 pure it slip in which he has written his name and amount of kit. He did not give me proper bill.
Next day I received call from Mr. Arjun Singh from Noida dealer as the confirmation call, then I asked him about the bill and about that boy who came to our home. He assured me that he was the right guy (name Suraj, contact number [protected]) and he told me don’t worry your kit is original and you will not face any problem.
But within 15 days our battery starting becoming red and within 1 month is totally gone. I called up to Noida vendor but not found proper response from them and from 20th I started calling on customer care numbers.
During my complaint I received call from Mr. Arjun Singh (Noida dealer) and he told me that he will not replace any battery and I will have to pay full amount of new battery. He also told me that “you can do the complaints daily or as much you want but in any cost I will not replace your battery.
I want to know if I have received duplicate product how they reached me. How they got my contact details and order from the website.
You are requested to please look in to the matter and replace my batter kit as soon as possible.
Hoping for your positive and early response.
Thanks & Regards,
Anita