[Resolved]  Pure-It Hindustan Unilever — NOT CHANGING BATTERY IN TIME

MURUGADASS D. MUDALIYAR,
PLOT NO.526/1,
SECTOR NO.4/B,
GANDHINAGAR-382006
Gujarat State.

Date: 24th February, 2010.
To,
The Manager,
PURE-IT
Hindustan Unilever Ltd.
e-mail: pureit.[protected]@unilever.com
Dear Sir,

I am using your product 'PURE-IT' water purifier since last one year. Every time I used to get good service from you. But this time I experienced very bad with your service. For change of battery, I have booked (order No.S10/AHM[protected] order on 18/2/2010 on phone no.[protected]. It was promised by your agency, to solve the problem within 72 hours. Today the date is 23/2/2010 still it is not solved. We the family of six members were facing water problem and punished by your company.
Last 3-4 days I have talked with your representatives Mr.Zakir and Mr.Pranav etc. to change the battery of my purifier. (Complaint No.C[protected].) Every time they say that, there is no stock of battery. I am asking that, when you do not have the stock of battery, can't you inform us timely? At least you people should follow-up the complaint and should inform the customer about the status of the battery.
One thing is sure that, by delaying the change of battery, you are not going to give the battery free of cost, we have to pay for that, then why don't you change the battery in time. Have we made mistake in buying or using Pure-it? Or you people are compelling us to change over to some other R.O. plant or other purifier? How will you compensate this punishment?
I am totally dissatisfied with your service. You may not know that, through my reference I have recommended two other people to purchase Pure-it. For this good cause, I am punished and paying for it.
By this letter I regret to say that, please do not punish any other customer like this. I pray that, what I am suffering today, other customer should not be suffered. I do not know when my problem is to be solved.
But one thing is sure, in future I will not recommend your product to others. Because, I and my family members were suffering drinking 'Pure-it' water problem since 18th February, 2010.

Regards,

Yours faithfully,

D.MURUGADASS
Mobile [protected]