[Resolved]  Pure It - Hindustan Unilever Ltd — No Intention of Good Service, ONLY CHEATING

Address:

Hooghly, West Bengal

Thanks PURE IT !!!!!!!!!!!!!!!!!!!!!!!

The appended last mail was sent on 18/1/2011...no reply till date. Even after I explain you guys you will again call me and explain the same BULL stuff.....

Not responding to my mail denotes that you want to loose your customer.... No issues, I had already told that I have lot of other companies waiting outside my door, you would be eager to serve me better definately than yours.... My fault was my TRUST on you... which I have lost totally now....

Your TOP managements have also become HANDICAPPED on my last mail's request "Why cant you send me a confirmation that I should not be charged the service charges henceforth? Can't you do this much for your customers? "[protected] Pity on you PURE IT........

GOD SAVE THOSE WHO GO BY YOUR MARKETING STRATEGIES !!!!!!!!!!!!

Bhaskar

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Great !!!!!!!!!!!!!!

"Our Service person spoke to you and given information about Service Charges,trust its been done upto your satisfaction."[protected] Definately your person Mr. Anand spoke with me and explained regarding the service charges. But it was again and again conveyed to him during our discussion that I was not at all satisfied. After that also you have drafted this .............. surely you have GUTS.

After sending the mail and later speaking to you also you again ask me to confirm that my concerns are resolved ????

What steps have you taken ? Why cant you send me a confirmation that I should not be charged the service charges henceforth? Can't you do this much for your customers? Or should I understand that you want to get rid of me......... If that is the case please confirm and I will be updating the entire complaint-resolution history in Consumer Forum and leave your product.

Reply soon, Do not Call me. We have already wasted a lot of time discussing!!!!!!!!!!!!!!!!!

Thanks and regards,

Bhaskar DATTA
__________________________________________________

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From: Hindustan Unilever Ltd - 638862 <pureit.[protected]@unilever.com>
To: Bhaskar DATTA
Date: 01/17/2011 02:55 PM
Subject: Feedback Update: C[protected] Harassed and Unsatisfied Customer Complaint





Update for Feedback #C[protected] "Harassed and Unsatisfied Customer Complaint"
Dear Mr.Bhaskar Datta,

This is in response to your mail dated on 10 Jan '11 regarding the Service Charges.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person spoke to you and given information about Service Charges,trust its been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected].

Rest assured of continued support always,


Regards
Pureit Team


Message History
-----Original Message-----
From: 178828 Anonymous Customer
Sent: Monday , January 10, 2011 02:23 PM IST (GMT+05:30)
Subject: Harassed and Unsatisfied Customer Complaint


Hi,

I am feeling so insulted to send this mail, but still I need to do the same to stop your practice of harassing the customers.

I am having your Pure IT water purifier from 2009 onwards. I had replaced the battery once in 2010 and it was something INR 350/- odd charged to me. The guy initially who came and installed the purifier had informed us that the charges would be only for the battery and not for coming and changing the same (i.e. it is free). In 2010 when it was changed also no extra charges were levied.

On 07 Jan (afternoon) I called up your helpdesk and ordered for a replacement of the battery as the indicator was almost red. The guy (Arijit) who handled the call, took the request instantly and informed me that next day somebody will come and replace the same and the charges would be INR 365/-. He also informed that he will be sending the request number through SMS to my registered number [protected].

Surprisingly I received two SMSs which actually give some address and phone number of pure it shop. I was really annoyed with this kind of misguidance and called up again the Helpdesk on 08 Jan (morning). I spoke with Suparna, who told me that since the area I stay is non-serviceable (suddenly it became), hence I need to pay INR 30/- extra if someone comes and does the replacement part. Or else I need to go and buy and fit it myself.

I explained her that this is not the first time I am getting it replaced. She was not willing to understand. WILL IT COME IN MY DREAMS THAT YOU CHARGE LIKE THIS?

ISN’T IT YOUR RESPONSIBILITY TO INFORM THE CUSTOMERS REGARDING THIS? YOU SHIFT YOUR SHOP SUDDENLY AND MY ADDRESS BECOMES NON SERVICEABLE???? How can you do that?

I spoke with the Manager (??), Rakhi Thakuria; who was really ADAMANT and not willing to help me out. Is this the way you provide customer service??

I trust you are aware of the market and your rivals. You think that this kind of cheating will increase your customer base and Market price!!!!

I was once again taken aback when a SMS was received by me on 08th only that the battery has been delivered. If not please send SMS to bla bla…. PATHETIC !!

Finally one guy came yesterday in the afternoon to replace the battery and demanded the extra charges and was leaving my place without replacing. Since I had to look after my Family’s health, I had to pay the amount INR 395/-. This is not a matter of INR 30/-, it’s a matter of FALSE COMMITMENT, IRRESPONSIBILITY, ARROGANT CUSTOMER SERVICE, CHEATING, FRAUD… and the list continues.

I want this mail to responded by some high level managers and not by any CSEs, as they will not be able to understand the depth of the issue stated here. Let me see what action Pure IT takes.

Thanks and regards,

Bhaskar DATTA