[Resolved] Pure It- Hul — Quality of Water and Battery

mvishal

Address:

Bangalore, Karnataka

This is my 2nd complaint in the month and about 4- 5 complaints in last 4 months, all these complaint were raised on the Pure-it website.
In 4 months you have not resolved the issue. You have also not contacted me as promissed.

My last complaint was on 11th Feb and other were in the month of October 2012. I am tired of writting or explaining the same thing again and again.

In short, the battery was still not completely RED and it was giving impure water in October or which I raised a complained, A person from your dealer who does not know anything came and had the only suggestion that I should change the battery kit, he did not understand my complaint or question of " why the water is impure evenr if the batter is still not completely red" ? " What is the guarantee that the new battery kit will be 100% and it will not give the same Problem ? For this visit he also charged Rs.50

After this I got a call after a week asking is the issue resolved, I told this person that its still not resolved and the person who visited only knows to replace battery nothing else. This person who called told me that someone who is senior and technical will call me about this.

This was 4 months ago and I am surprised to see that everyone is still sleeping after so many complaints.

Is this HUL?

I want this to be escalated to the highest level and if now I do not get a response I will not be affraid to go to Consumer Court.

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May 18, 2018

Complaint marked as Resolved

Verified Support

Apr 17, 2018

PureIT / Hindustan Unilever Customer Care's response Dear mvishal,
We apologize for issue you faced. As discussed we have forwarded your issue to the concern team and it will be resolved shortly.We really appreciate your patience.

Regards,
Team Pureit

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Comments

Andrew Fabian

DHL IN CINCINNATTI HUB, STOLE MY PACKAGES
DHL IS DISHONEST
DHL LOST MY PACKAGES, AND PACKAGES CUSTOMER.
NO SHIPMENT DHL NEVER.

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. You are our esteemed customer and will assure you the best service. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved upto your satisfaction.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com )
Manager-Consumer Communication & Analytics

mvishal

Amazing, I have already submitted my conplaint twice on your website http://www.pureitwater.com. You people do not even give a complaint or a Ticket number for reference, people have to type all over again. And there is not reply even after 2 complaints.

My details:
Name: Vishal Poonater
Cell No: [protected]

mvishal

Many I know if any one care to look into this. I am not without a Purifier and boiling water everyday.
What disgusting service, You people only know to sell the device for[protected] and ZERO in terms of service.

I WANT A HIGH LEVEL MANAGER TO CALL ME, I WILL NOT BE AFFRAID OF GOING FURTHER IF I DO NOT HEAR ANYTHING FROM YOU...

DISGUSTING.

ITS A STRICT NO-NO FROM ME TO ANYONE WHO THINKS OF BYING THIS...

Vishal
Cell:[protected]

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

@Vishal
Sir, We are thankful to you for sharing your contact details and giving us an opportunity to get your query resolved on time. Our customer care executive visited your place on 14th March and resolved your issue. And we trust that the solution was satisfactory. We are glad for your continued trust with pureit and will assure you the best service.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

mvishal's [Complaint's author] reply, Apr 16, 2018

No, it was not resolved and I decided not to take risk with my and family's health so I bundled that junk and is still lying at home. If u so much care for customer replace it or refund the amount.