[Resolved]  Pure IT — Problem Persists after Complaint No. C[protected]

Address:

South 24 Parganas, West Bengal

Subject: Problem Persists after Complaint No. C[protected]

In reference to my last complaint with the above given complaint no. , I am shocked to inform you thet your device is still not functioning properly.

We had many visits from your people who have tried to solve/set the unit in proper working condition, but they have failed. I give below a complete log of my complaints,you may also check with your records:

01/07/[protected]------- Customer Care officer with a team of technicians attended and replaced few parts
21/07/[protected]------- Complaint lodged for overflowing
21/07/[protected]------- Visit by technician
23/07/[protected]------- Battery replaced
25/07/[protected]------- Complaint lodged for overflowing
27/07/[protected]------- Technician attended
31/07/[protected]------- Again leakage of water, complaint lodged
2/08/[protected][protected] Technician visited, replaced a part and observed no change. They will visit again.
4/08/[protected][protected] Technician visited and replaced a part
09/08/[protected]------- Observed leakage again
12/08/[protected]------- Complaint lodged

In the last visit from your technician on 4th August, a part of the unit had been replaced, but after two days we find that water is again leaking from the unit.

All this only re-emphasizes one point that the unit is defective and needs immediate replacement, which your officers have also expressed their concern about.

I had purchased Pureit with a great hope of getting good performance than other purifiers but I am totally upset to find that I still have to drink plain unfiltered water.

Hope to get a replacement and a better future of pure water for us, I end here.

Thanks,
N.Atarthy
[protected]