[Resolved]  Pure IT — Water is not cleaning

Address:Lucknow, Uttar Pradesh

Dear Sir,

I have purchased your device i.e, pure it of Rs. 2000 two months back. It is not cleaning water properly.
I registered a complaint against that on 9-June- 2010. My Complaint I.D. is C[protected].
Whenever i call Customer Care that replies again & again to take action today.
What is your process to correct the complaints. It should be not like this.
I have seen so many complaints simmilar of mine. I am worried about this. But your Customer Care service is not Good.

Kindly take the action otherwise take this equipment with you free of cost.

Thanks

Ravinder Kaur
[protected]
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Complaint marked as Resolved 
Verified Support
Jun 16, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Ravinder Kaur,

This is in continuation to our conversation and the concerns mentioned in your blog dated 13th Jun 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 15th Jun 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
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