[Resolved] Pure IT — false claims

kalpanapatil61

from Aurangabad, Maharashtra

Address:

Mumbai City, Maharashtra

I had bought a pureit water filter in Feb 2010. This stopped filtering the water in 15 days. After I complained, a person came over and got me to change the filter and charged me Rs. 55. Then the filter worked for another 1 month. After this it started giving dirty water. I complained to the company and told them that I wanted to claim the 1 crore rs. they were offering but they told me that the life of the battery was over and i had to replace the battery which would cost me another Rs. 500. I want to ask the company how it can claim that the Rs. 1 crore has not been claimed. I would like to get the money and stop them from conning the people

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Complaint marked as Resolved

Verified Support

Sep 06, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Miss. Kalpanapatil,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team