[Resolved] Pure IT — Massive delay in battery replacement! | |||
Dear Sir/Ma'am, Its been months since I had first requested a Dehradun retailer about my demand of the battery replacement, to which I was told to contact the Mussoorie service center. In-spite of my calling on to them approximately everyday, I am yet to get a proper reply from them, and the battery indicator is nearly dead!!?? Other time the phone numbers don't work. Kindly help me. It is not expected from reputed companies like Hindustan Lever. kindly see to it as I am ready to pay any nominal amount of extra charges required for the services. thank you, Mr.J.Banerjee, Mussoorie International School, Mussoorie, Uttarakhand. Mob No: [protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Joydeep, This is in continuation to our conversation and the concerns mentioned in your blog dated 19th Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 22nd Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 3 Comments | |||
Comments
Dear Manchuri Rangareddy,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
i have also same this problem i order for replace battery kit at[protected] but yet no buddy came or any call from company's member
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pure it — Delay in Battery Replacement
i purchased PUREIT long back and my battery time over, i made a call to your customer care for replacement of a battery and i placed the order January 2009. No body turned up yet and 4 days back again i called up and placed order for batter, she said with in 2 days representative will come and replace the battery, again no body came. my order number : S09-BLR[protected].PURE IT people are showing more interest in selling and not in service.
My mobile number [protected]