Pure IT — Re : worst experience of Pure it

Address:

East Delhi, Delhi

hello sir,

Myself Dr.Himanshu Sharma with Id No.[protected] R/o G-101,Preet Vihar,Delhi-110092.

I purchased a 10 liter PURE IT on 19/04/11.At 07/0711 , I ordered a germkill kit for change. Next Day a person named as Vivek with contact No.[protected] came to change the kit.He charge Rs.280 + 30 from me.Next day after installation of germkit,It starts leaking.I again speek to person who had come to change the kit,but he is unable to stop leaking.He keeps on saying me to come this day or that day,in this way he spend almost a month.Then finally,I decided to complaint about it to and do the same on 08/08/11 with complaint No.C[protected].The person on customer care speek me to cheek this problem within two working days.Nobody came till evening 09/08/11.Finally at evening at 09/08/11,I again talk to a person at customer care.He again promised me the same with complaint No.C[protected].One person came and try to resolve the problem,but not succeed.He asked about the bill for the changed kit.Previous person has not given me any bill against the ordered germkill kit.I replied that I have no bill as not been provided. Then He asked for 50 rupees as labour charge,I denied as my PURE IT is in warranty period & also I have not been told by customer care regarding the labour charge.He said that He can't do anything in that case, I have to show the bill.Then I asked him for the solution he said that I have to buy a fresh germkill kit , If I buy form him he can give me on lesser price than customer care.I replied why should I buy although I have bought already.He went Away without doing anything.Then I called upon for the previous person Vivek With No. [protected].I asked him for bill,But he again make fool of me saying that He will came on that day or this day.Then again On 21/08/11,I called on customer care With Complaint No. C[protected].They narrated the same story as usual of resolving the problem in two working days.after three days ,One person called me to ask about the bill.I replied that I don't have the bill.He said I[censored] have the bill only then i can do anything.Then I again called at customer care on 04/09/11 with complaint No.C[protected] for my problem.They narrated the same story of resolving in two Working days.Nobody came up.Then I again called at customer care on 08/09/11 With complaint No.C[protected] & also talked to Tl Mr.Ashwin.He narrated the same story of resolving in two Working days.Nobody came up.Then I again called at customer care on 11/09/11 with complaint No.C[protected] for my problem.They narrated the same story of resolving in two Working days.Nobody came up.

What Should I do Now?
Should I repeat the same story of calling at customer care?
Should I purchase the germkill kit form again because one person from PURE IT makes fool of me by not providing me the bill for previous kit and another is indirectly forcing me to purchase it from him as i have taken the bill of previous bill?
have i committed a very intense crime of buying the PURE IT ?
Is this should be the behavior of a renowned organisation like Hindustan lever?
Should I go to Consumer Court?

please revert me soon ,as I m waiting for your reply

regards

Dr.Himanshu Sharma
[protected]
( Director-Chikitsa Sutra)