[Resolved]  Pure IT — Wrong Advertisement

Address:

South Delhi, Delhi

Hi Everyone

On 27th August 2011 i have purchased a Pureit Compact Water Purifier worth Rs 1000 and i have

got a Scratch card With it. After Scratching it i found that this Pureit is free and if i

have paid any money to the retailer he will immediately return the Maximum MRP of the

product. After Showing this filled Coupon.
My retailer said company don't pay him anything so he will not pay to me. He said Company

is not mad that they will distribute it for free. Now my Question is if Company is not

Paying for this Coupon Why they are just saying this for marketing Purpose, It should be

either close or Company Should pay me for it. There are lot of Competitor available in

market, Even Tata Swaksh is Available for Rs 900, Why Hindustan Unilever is doing such cheap

Advertise if they don't want to build faith with their customer.
I have tried Interacting With Pureit Customer Service so many times, Every time they said they

are escalating the case and So many times i spoke with their Supervisor and So many times

they commit me that they will send their Pureit Agent who will resolve this issue. But No one

came yet and i have now more than Rs 200 bill by Calling Paid Customer Service.

So Guys Conclusion is this Hindustan Unilever has Bring this wrong Advertisement just for the

Selling Purpose and Stop Purchasing it. I am Also forwarding this case to Consumer forum for

all possible Legal Action.

Some of the Frustrating details:
My product SN:CO388488
Pureit Customer Service on which i have called : [protected]
My customer ID Number:[protected]
My Retailer: Jain Sons kitchen Ware, 378/1D, Hanuman Mkt, Munirka, ND- 67
My Contact: [protected]

The offer Card Says:
-Congratulation you have won a Pureit Compact free.
-You are entitled to collect the amount you have already paid for Pureit to the retailer up

to a maximum of the MRP of the device.
-this Coupon can be redeemed immediately with the retailer.