[Resolved]  Pure IT — BEST & BETTER & MOST OF THE WORST SERVICE

Address:

South Delhi, Delhi

Dear Customer Care,

I am a customer of pureit & had buy a pureit the last year dt 20/12/2008.

Each and every year I am facing lots of problem. In this year I am running behind still from 29.7.2011. My new battery kit had installed on 27.7.2011 and still I am registered the complaints from 29.7.2011 regarding the installed new battery kit shows red alert button. Today is 2.9.2011 now its shows the battery need to installed new one. How its possible???? From more than a month no one had given me any good service. Or I can say Pure IT has given me very valuable and good service.

Please note my ref. nos. C[protected] dt. 29.7.11, next complaint no. is C[protected] dt. 2.8.11, another complaint no. C[protected] dt. 3.8.11, on 4.8.11 Ms. Kiran has assured that today the calls must be attend so she wont given me any reference no. another reference no. C[protected] dt. 5.8.11 then after a long period again I follow up on 25.8.11 because we are not in town. The reference no. is C[protected] dt. 25.8.11 , every time customer care given me new reference no. I PUREIT work very sincerely the another no. is C[protected] dt. 2.9.11
I must HATTS OFF your good and valuable service. KEEP IT UP. Why PUREIT challenge for 1 CRORE SAFETY CHALLENGE.

i am really very sorry to say i had a very bad and negative experience with PureIT Customer Support in regards logged a complaint wont take any action.
After that lots of follow up regularly as i was not getting sensible answers & never find any respose from the customer care regarding the logged REFERENCE NO. and never find why no one take it in seriously, all of them think it just a joke.

Now i am running behind the PUREIT and although you dont have any head office we have only option to call dirty customer care.

At this time if i didn't get any response and nobody help me out to giving me better solution then file case against PUREIT just because of your valuable & good service.
In all the years I've ever dealt with technical customer service, I would have to say that PUREIT is the worst!

Despite repeated reminders, I have not had any response OR any solution from the PUREIT. I would appreciate your help in resolving this issue.

At this time, I am very displeased and unsatisfied with PUREIT Support. Though I am upset, I hope we can work together to change that or else pls take back your product (PUREIT) from my home.

PATHETIC SERVICES

I think that Hindustan Unilever workers have only one work that they just sell the machine and after that they don't bother whether the customer is satisfied or not /PROBLEM RESOLVED OR NOT.
I think these branded products company just made their own rules and no body is there to take relevant actions against them.

Please elaborate day by day i raise my phone bills because of regular follow up. everyday. SO, WHERE IS THE COST CUTTING???? PUREIT WONT GIVES ME ANY SAFETY AND SAVE MONEY?????????
Thanks & regards,

Jaya Sharma
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