[Resolved] Pure IT — Service issue | |||
I purchased a Pureit autofill on 19.03.2010 and same day i registered a call on 19.03.2010 to HUL Pureit Call Centre[protected] for purifier is not functioning the case ID was C[protected]. I was surprise On 22.03.2010 I got a SMS that my complaint has been resolved but not received the Battery Kit. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have not registered a complaint which i have given on 10.03.2008 and they told that it would be delievered in another three days. The Call Centre Executive added that i can escalate this issue to any of the higher officers. They are refusing that they have not received a call on 10.03.2008. Worst Service of the HLL Pureit Water Filter after Sales. While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers.We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers.We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
I have using PUREIT in my home. I made a complaint about the process of My purifier and the next day morning Service Engineer from Local came to home and he explained about the process, usage, and maintenances of My purifier. I got clarification and general information about the MY PUREIT. It is very useful for me to get problem free purified water from MY PUREIT. Thanks for PUREIT SERVICE TEAM.
Thanks & Regards,
Raja sekar
No:[protected]