[Resolved] Pure It Water Filter — NO RESPONSE & POOR SERVICE | |
Sir I am residing in Triplicane,Chennai.I bought one New PURE IT water filter last november 2008. I changed the candle twice till date. Actually it is working very good.The problem is for the past 15 days the water is not filtering properly.I tried my level best to clean the dust with the small pump given by you. But in vain it is not working. I have given complaint thrice to the customer care.To my surprise till date no person from your side approached me. I am very unhappy the way you treated the customer.The last person I contacted is Mr.charles on 15.10.09 at 9.45 am.he has assured me that your person will come before 8.00pm today(i.e.16.10.09)to my house.Hope you may give positive reply to this mail and assume you will the send the service man immediatly. Gopinath Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team