[Resolved] Pure It Water Filter — BATTERY EXOSTED EARLIER | |
I have purchased Pure it water filter on[protected]. My daily usage was around 8 to 10 liter of water. Eventhough battery exosted within 105 days. My client Id is [protected]. I purcased it from your Ellora park Baroda branch. I made complaint on[protected] Mr Gaurav came to my house and inquired everything and registered my complain in your prescribed form. Afer that Mr. Sanjiv along with other came to my house few days ago and they satisfied with my complaine and told me that they are replacing my battery free of cost but at the last momment they told me that as my water filter is some what near to friege they can not give me the replacement. They also inspected that the is no temperature differance near my water filter eventhough as company mentioned in the booklet they can't give me the replacement. I was shocked to hear this as I have purchased this product due to the reputation of your company. Even the behaviour of the staff is also not satisfactory. I think by this way company is losing faith in the customer. If I don't get satisfaction from you I will go to the Consumer Forum.Reply as early as possible. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
To
The Director
Consumer Complaints Forum
Dear Sir/Madam
My name is Samir Kumar Datta of Ideal Abasan, Debigarh (Bijali Park), Madhyamgram, Kolkata-700129 & my customer ID [protected] I have purchase a Hindustan Uniliver Pureit on 19/09/2008. As per advertisement we have known that pureit gives us 1500 liters as save as boiled water but within 29 days[protected] our germ killer battery has became red. We are only two person in are drinking this purify water and maximum 200 liters water are used in our pureit filter. I complained on[protected] then one of Pureit cc executive (Swapan Nath M-[protected]) was come and after cheeking everything he assured me that it is manufacturing diffect and they will change it free of cost within next two days but after nothing reply I again complained on[protected] then another Pureit cc executive (Debasish Ghosh, M-[protected]) was come on[protected] and talked his executive madam about my problem from my mobile-[protected] and assured me after forwarding this massage they will change it. But last 21 days my Pureit filter lying on out of order nobody response me when it will change. Then I again called on[protected] and talked Mr. Rajesh, now they are telling me that it is not possible to change it free of cost. It should be purchased by me.
I request you to if you will take any action against them, then so many peopler will reliese about their froughtness. And also I request you to kindly arrange the position to change my germ-killer battery free of cost.
Thanking you in advance
Yours faithfully,
Samir k. Datta
Ideal Abasan, Debigarh
Madhyamgram
Kolkata-700129
Mo- [protected]