[Resolved] Pure It Water Filter — candle is become red in one month

dasssanjay

from Kolkata, West Bengal

Address:

North West Delhi, Delhi

I have ordered for my pureit kit last month and after giving so many reminders it changed,but some how the candle become red in less then month,and i am just calling to to helpline no body is taking it to serious,after giving reminders one exeutive visited and he said yes this is faulty kit,but for this to changed you have to talk to our area manager,he has given his name and phone no since i am calling Mr ankit garg,but he also passing this complain to another day and now he is not picking up the phone.pls look into the matter and solve it.i have given written complain to your website also but it does not help me.
Thanks
Sanjay

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Complaint marked as Resolved

Verified Support

Jul 29, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. Sanjay,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team