[Resolved] Pure IT Water Purifiers — Battery Change not done perfectly | |||
Hello Sir, I have purchased Pure It water purified 5/6 months back. After that I have changed the battery twice. However no one has explained me about the life of the battery. One battery is costing me Rs. 500/- and after every 3/4 months I have suppose the change my battery. I have recently changes my battery in the month of june and still my pure it has not been working. Executive visited my home for change of battery is now answering my phone. On toll free no I have lodged my complaint several times but no positive reply. Please help me out with this. Regards CA Vikas Vishwasrao Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 29, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Vikas Vishwasrao, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 3 Comments | |||
Comments
better we should use general filter. because, we have to purchase the battery twice in a year and after fitting water chamber water leaks from the side of the chamber. i think it the most expensive water purifier.
pranita, assam
pranita, assam
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
The product is widely marketed as a low cost alternative. However, the consumer, at the time of purchase, is not advised / informed about the operating expenses involved in the replacement of the batteries. The designed life span of these batteries are very short as compared to normal batteries and the general understanding of the lay consumer.
This is an intentional deceptive marketing technique and needs to be curtailed by law enforcement agencies. It should be mandatory on part of the seller to indicate or display clearly the replacement costs on an yearly basis alongwith the product selling price. This shall ensure that the consumers interest is protected as he can take an informed decision by correctly comparing the actual operating cost with other similar products in the market with transparency and competitive fairness.