Pure IT Water Purifiers — poor response

i've placed an order for a carbon kit for my pure it on
may 24, 2008 at chennai office phone no[protected].
till date no response . whenever i asked about the status, i was replied that i will get today definitely, but till this time i didnt get it.ph. no [protected].
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they are working or sleeping
It has been over aweek that we'v called the pureit helpline to come and rectify the clumsy fitting of the changed parts of the purifier by a serviceman sent by the Pureit office.Our area is very suseptible to cholera and other water contamination related diseases and despite calling up no person is sent It is absolutely disgusting that a company like Hindustan lever hires such clumsy employees and also does'nt care for its costomers.We plan to complain against the company to consumer forum to help us out.
Dear Geetha Ramakrishnan,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Pureit Team

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
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    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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