[Resolved] Pure IT Water Purifiers — defective battery

ankur33

from New Delhi, Delhi

Address:

West Delhi, Delhi

i have purchased pure it water purifier on 21 april 2010, although they guarantees us life of battery of 1500 litres i.e of around 4 to 6 months, it had to be changed after two months because of redness of its indicator.we had it changed on 17 june and surprisingly after 1 month the indicator again shows red sign. we have complained it to the company but there is no satisfactory efforts has been done till now.My complaint no. is C[protected].

Dr Kirpal singh rana
consumer id - [protected]
mobile-[protected]

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Complaint marked as Resolved

Verified Support

Aug 25, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Dr Kirpal singh rana,

This is in continuation to our conversation and the concerns mentioned in your blog dated 11th Aug 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 19th Aug 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

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Comments

sukritiagrawal

from New Delhi, Delhi

I purchased the Pure it on 15th May and the battery indicator was red on 01st June, I called up the customer care and informed them regarding it and they said that it will be done by tomorrow but nobody turned up. Again I complained and till date the battery is not replaced. Agent calls from Pure It and say, "Madam / Sir we do not have the battery available with us, please buy it from the market." We have not purchased Pure It to keep it as a show piece in our kitchen.

When you can not provide the services or the battery then what is the point of selling a product.

Somebody please look in to the matter and solve our problem as soon as possible.

My mobile number given at the time is [protected].