[Resolved]  Pure IT Water Purifiers — No respond, harassment & no support

Address:

Kamrup, Assam

1. The retailer chitted me & gave me the pure it whose germ kit indicator cover lock is broken. Since this is an inside part so I could not identify during purchase. Later I came to know when it fell down automatically.

2. Ants & likely insects are able to enter to my Pure it bottom chamber where the filtered water stores. I made the complaint through their helpline. Their dealer technician came & agreed that insects should not enter into this. He also said that he will talk to the company about this & will let me know. I argued that if such insects can enter to the chamber then there is every possibilities of entering dust into the chamber!! Then how my water is safe to drink!! But the technician could not reply to my point.

Then he suggested that the germ kill kit should be replaced. Then in next day he came with the kit & replaced all filters & battery against payment except the top filter. I asked him to replace that also but he said that it is not necessary to change now, the filter will be changed when it will be choked. Then I said "it's ok but you give us one peice, we will replace when it will be required. Then he said that it is not in stock now".

3. Now the same top filter has been choked & I am ordering through given helpline number of Hindustan Unilever Pure It since last seven days but there is no respond!! Now I am suffering for safe drinking water!! Theree is no support & no respond!!

Pl help us out & give some strict instruction so that consumers will not suffer.