Pure IT Water Purifiers — COMPLAINTS REGARDING CHANGE OF GERMKILL BATTERY

Address:

South Delhi, Delhi

Dear Sir/Madam,

My Registered mobile no. is [protected] and alternate no. is [protected]. My Germ kill Battery Kit life was going to be expired so I booked Germ kill Battery Kit through message on 14 july 2011 on mob. no. [protected], in response to message I received details of service provider of my area. I called to service provider same day on mob. no. [protected] and gave details of my present address and both registered mobile numbers but GKB has not been delivered to me till 16 july and my GKB life expired and became switched off. I again called to service provider on 16 july on [protected] and they given me customer care no. [protected]. I booked my complaints and again given details of my present address and mobile numbers and he assured me for change GKB within 48 hrs but not received. Again on 17 july I booked GKB online and got pureit service ticket number 73623. I received call from pureit Bangalore on 18 july regarding it. Same day I received a message that if I didn’t got GKB then reply via message to [protected] by typing RFS0 so I send message on 18 july evening and again waiting till date and depend on mineral water. If this is the condition then god knows what will happen in near future.
Why was my order for GKB booked for many times and not delivered yet? A company like yours can not shade the responsibility of after sell service.
Kindly look into matter and arrange to solve my problem as soon as possible.

Dr. Mohd. Yasir Khan
Asst. Manager-Medical
B – 127, Sector – 2, Noida - 201 301,
Ph:[protected], Fax[protected]
Mob-[protected]
Website-www.geninsindia.com