[Resolved]  Pure IT Water Purifiers — Germkill battery not replaced

Address:

Visakhapatnam, Andhra Pradesh

Sir,

I am using Pure it for the past 3 years. Recently I came to Visakhapatnam on transfer from Secunderabad. As long as I was at Secunderabad, service in terms of replacing the Germ Kill battery kit was good. But after coming to Visakhapatnam, I am facing lot of problems in getting the kit replaced.

On 26.7.10, I booked for a Germ Kill battery kit thru your help line. I was told that within 24 hours the battery kit will be replaced and I have been told that it will be costing only Rs.365/- only and I need not have to pay any thing else. Later in the day I have received an SMS on my mobile ([protected]) that my booking has been noted. Subsequently I received another SMS giving details of LSP and in this SMS I have been told that I have to pay an additional Rs.30/- towards installation charges.

But even after three days the battery kit was not delivered and replaced. Then on 29.7.10 I lodged a complaint thru the pure ithelp line about this and I have been told by the customer service executive that, this time it will be definitely delivered within 24 hours.
But I am very sorry to say that the battery kit has not so far been replaced even today i.e. 19.8.2010. With these standards of service if the company is trying woo the customers to go for Pure it, then people like will be constrained to launch a campaign against the company telling people how pathetic its post-sale service is duly explaining the callous attitude of the sales and customer care executives of Pure it.

For everybody 24 hours means only 24 hours, but may be pure it I think it is different.

S SRINIVAS