[Resolved]  Pure It(Cost 2000/=) — water still notuseable

Address:Uttar Pradesh

Dear Sir,
I am Very sorry to say that yours customer care executive response is not good
I have purchased your Pureit product of r.s.2000/= as on dated 15/08/10
at the same time we have complaint to your delivery man water is not useable which is coming from Pureit machine he told me that it is a new machine so after 2 days you will get good tasted water just like boiled
but till date water not useable which is coming from your machine

I have complained as on dated 23/08/10 to customer care executive mr Ashwani through help line tel no (complain no C[protected]
but not action from your side

2nd time again complained as on dated 30/08/10 to customercare executive Miss Pramila she told me that our techinal excutive will be visit up to today evening

My Complain Detail already inform to you by mail for future coresspondance
I want Refund my money of r.s. 2000/=
Kindly take a immedate action and refund my money i cant faith on your product

Reply urgently



Thanks
Bhushan Gupta
[protected]
alternate mobile no [protected]
[protected]@yahoo.com
Rajender nagar sahibabad Ghaziabad U.P.
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Complaint marked as Resolved 
Verified Support
Sep 03, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Bhushan Gupta,

This is in continuation to our conversation and the concerns mentioned in your blog dated 30th Aug 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 31th Aug 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
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