[Resolved]  Pureit Filter - Hindustan Lever — Replacement for damaged filter element

Address:

Mumbai City, Maharashtra

Hi,
Been using ur Pure it water purifyer, and found it to the level of satisfaction, service was found ok- it gave a feel good feeling --till a month back.

As Routine the battery life was over,requested for change , it was done promptly.
After a month of replacement it started reading for a change, and to just check i cleaned the element as suggested by ur rep.
but there was no change and it started leaking from side.
called helpline -complain no.c[protected] no response.
again called helpline -complain no.c[protected]- your rep.comes to cross check the fact and finds that the complaint was right, and he said he will do the needful and left.
Then for two days no response and worst is that no body lifting the call, your rep, also gives incomplete mobile no.(How Clever).
after a hard try he comes again and ask for the ORIGINAL Receipt ---Reason cited is to forward to Company for replacement.
Again Eluding game started and then one fine day against our call ur authorised dealer of mira rd. Mr.Shashank comes up with one of the Bizzare reason that - If the filter would have worn out within 45 days -we would have replaced (THIS AFTER CHECKING THE RECPT. DT.)

WAHTS ALL THIS?

I have paid Rs.600 and should cough up more 600 for the next month---is it so.
what is Hindustan Lever doing - u feel happy abt this.
Pls tell me:
1) How to make difference between the Filter element(Battery) of Rs.330 and Rs.560(u talk in terms of liters)
2)why r Battery not in packed box,showing the cost.
3)whats the solution for my problem - my filter is been lying on side for almost for a month in spite of doing the required.

I request u to reply to my plead,to get a clear picture of your standing on this issue.

Pramod H Shettigar
([protected]@yahoo.com)
[protected]