[Resolved]  Pureit - Hindustan Unilever — Defective Compact carbon Trap

Address:

Hyderabad, Andhra Pradesh

I had purchased Pureit compact from M/s Sampoorna Super Market – OU Colony Gachebowli on 2nd June,

The very first time that I filled it with water the compact carbon trap started eroding and filled up the container with black carbon particles.

I cleaned up the first stage container and again filled it with water, this too was full of carbon particles, every time I pour water in the container the compact carbon trap gets eroded, I realized that this is a manufacturing defect and called up Pureit help line, was given a complaint number C[protected].

On 4th June 2011 I received a message at around 9.30 pm that they were unable to locate the address where as in reality the service personnel had not even bothered to call up and check.

Meanwhile I got in touch with M/s Sampoorna and in turn he called up one Mr Deepak – Team Leader, sales on mobile number[protected] and he promised me all that he could do, he deputed a person Naresh having mobile number[protected] and Naresh came to my residence on 5th June 2011, Sunday to check it up, although accepting that the compact carbon trap had a problem he cleaned up the system and promised to help.

On 6th one Mr Rakesh or Rajesh having a mobile number[protected] came to my residence, checked it and questioned on our decision to buy pureit compact, he told that this model has problems and we should have purchased pureit classic. He once again cleaned up the system in spite of being told by my wife that a person had already cleaned it the previous day and the carbon trap is defective, his attitude was quite rude and unhelpful. He questioned her asking that how will anyone else come and that too on a Sunday, then he suggested to her to buy a new battery kit and replace, I fail to realize his arrogance & attitude problem.

I called him up to ask for a solution to which he started questioning me on buying pureit compact, I asked him that if this particular model has a problem then why is the company selling it? I told him that being arrogant will not help and that I can approach the consumer court for damages, to which he replied that he will see how I have pureit in my home, probably he meant that I will not get any service from his office located at Attapur area that is supposed to cover my address.



If the company’s own service personnel claim that the device has a problem then the company is cheating the public by selling it and not providing support, employing people who are so arrogant.



I had called up Deepak again and updated him about this shoddy behavior, he was apologetic but since he is in sales I guess he cannot do much, I wish people like him were in customer support / service. I have come across numerous complaints on the web and fail to understand why Hindustan Unilever does not realize that it is dealing in a product of day to day use, people purchase a water filter to protect themselves, time is of essence since they will not have any other product to fall back upon.



I have included the photos of the defective compact carbon trap, the erosion is visible, I would like Hindustan Unilever to give me a reason as to why I should not initiate a complaint in a consumer court for fraud / harassment and inferior service.


I expect an apology and immediate replacement of the compact carbon trap, as per the service personnel's comment pureit compact is a sub-standard product, I would appreciate if Pureit Compact is replaced with Pureit Classic and difference in price charged.


It had been a bad experience with Pureit, I would definitely not recommend it to anyone.