Dear Sir,
I had ordered for a battery replacement for the purit water filter on 14th September, 2009 and till date I have not received any replacement. I have been calling the helpline [protected] every day and I get the assurance of it being delivered everyday, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.
I thought HLL would do a better service since it is an Indian brand, but it is killing.
If you cannot deliver the battery, what is the point in having the water filter? I will be going to the consumer court to claim my money back for the in-efficient service you people have delivered.
At least you guys should have called me and given me a time frame / delivery date, but every day there is a promise which is never kept.
I will ensure that none of my friends nor will my employees buy this product.
1800 Rs is a small price for HLL, but it is hard earned money for the customers.
So I have strongly decided that I don’t want to use this product.
So send a guy to my home and take back your product its no use for me & my family.
Hope you will look in to this and ensure you do not take customers for ride
Customer ID:- [protected]
Z.S.Sagar (Deputy Inspector General of CISF)
A-98, Brotherhood Appts, H-Block, Vikaspuri,
New Delhi-110018
Ph;- [protected]
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Ref- Customer ID No- [protected]
I had ordered for a battery replacement for the purit water filter customer care no-[protected] three times, the detail is under-
Date of Complaint Complaint Ref No.
1.9.09 C[protected]
4.9.09 C[protected]
6.9.09 C[protected]
and till date I have not received any replacement. every day and I get the assurance of it being delivered everyday, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.
I thought HLL would do a better service since it is an Indian brand, but it is killing.
If you cannot deliver the battery, what is the point in having the water filter? I will be going to the consumer court to claim my money back for the in-efficient service you people have delivered.
At least you guys should have called me and given me a time frame / delivery date, but every day there is a promise which is never kept.
I will ensure that none of my friends nor will my employees buy this product.
1800 Rs is a small price for HLL, but it is hard earned money for the customers.
Hope you will look in to this and ensure you do not take customers for ride.
So if posible send a guy to replace the battery immidiately.
Regards,
R.P.Singh
201, S/F Sec-16 A
Faridabad
Mobile No- [protected]