[Resolved]  Pureit Purifier — Germkill Battery

Pureit Purifier — Germilkill Battery Expired early in 40 dys.

Dear Sir,
I’ve purchased the Pureit Purifier ( Hindustan Uniliever Ltd) on 07 Jun09 from their distributor Mukherjee Nagar SWZ(Puri Enterprises) . My customer id is [protected] in the name of Ms Pooja Saini & my retail invoice # ISO9/[protected] & the purchasing price was Rs 2000/- only.
Initially the Pureit was working fine however the moment it has passed 40 days from the day of purchasing, the Germikill Battery of the Pureit got expired .Although its written on the warranty card, on the guide book & was clearly explained by their representative Mr Dharamveer @ [protected]/[protected] that after purifying the 1500 ltrs of water from this Pureit we need to get this Germikill Battery changed / purchased @ Rs- 365/-.
We were purifying the maximum 15 ltrs drinking water with the help of this Pureit .And as per the requirement we have got ( 15 ltrs * 40 days = 600 ltrs) only 600 ltrs(maximum) pure drinking water from this Pureit as after 17 Jul 09 we are facing major problems with this Pureit & with the helpline people of Hindustan Unilever Ltd.
I called up on their north helpline @ [protected] so many times & logged my complaint regarding the same problem as mentioned above .However till date i didnt get any response from them not even a single reply call or SMS . At the time of selling these people makes so many promises & does so many hanky panky talks just to sell their product even on Television they are flashing their product with a very solid promise or as a challenge however the really is totally different .
Currently from last 1 month we are purchasing the Besleri cans to drink save water . I purchased this Pureit on a very economy price as i couldn’t afford the regular rising price of the save drinking water .
I had a very bad & a very panic experience with this Pureit & want all my money back ( 2000/-). Need your prompt action!
Thanks & Regards
Pooja Saini
@ [protected] / [protected]

Pureit Purifier — your very bad performances. And liar staff

To , The Manager Pure purifier Hindustan Unilever.
Respected sir,
• Sub: your very bad performances. And liar staff.
I sri Palash Kumar Mondal ,customer Id no.[protected]. Badly inform to you about your companies service staff performance, like a liar. Through-out two months repeatedly & repeatedly register my requirement to your company ,but no response from your servicing staff. But they are sent a false message to me that your servicing staff already attended my house, this is completely wrong and false statement. I suffered about two months. I repeatedly inform them through telephone. In this registration processes I have expense almost Rs.200/-.I like to know from your side that who will pay the said amount. Liar staff should be punished, and take quick action to solve my problems.

Thanking you,
PALASH KR. MONDAL
Customer id no [protected].
Phone.No. [protected].
Note. Kindly checked my Details of your company records.
Almost 10 to 20 times, I register my complain of your company.
Complain no.c[protected],c[protected],c[protected] etc.(for example only three complain no. submitted).

Dear Sir,
We would want to thank you for taking the time and effort to reach us. We apologies for the inconvenience caused to you in process of connecting to our helpline. Our Service personnel had visited your place & replaced the Germ Kill Kit on 2nd February & trust the replacement had been done upto your satisfaction.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards
Pureit Team