PureIT Water Filter — Non Response of Help line

Gentlemen,
Ref:- Customer ID NO.[protected]

I have contacted your help line No[protected] on[protected] for purchase of Water Filter duly requesting to send executive along with pureit water filter for purchase and reminded 3times .But no body approching me even today after lapse of 19 days.I canot expect such type of non response from reputed company.
Kindly take necessary action in this regard.
With Regards.
Yours Truely
M.V.Ram Mohan
H.I.G-I-A-193, Sagarnagar
Near Rajeswari Mess
Visakhapatnam-530045
Mobile No.[protected]